About The Role
At GSF Car Parts, the role of a Retail Assistant is essential in delivering excellent Customer Service. You will be a key member of the team, contributing to achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.
Main duties include:
* Serving trade and retail customers for click and collect and general orders while maximising sales.
* Picking relevant parts from the warehouse to fulfil customer orders.
* Assisting the sales team with product promotions by answering telephone and electronic queries.
* Satisfying customer needs regarding part orders, returns, or queries.
* Checking customer returns for resale, warranty, or surcharge.
* Contributing to a positive team environment and working towards personal and sales targets.
* Using the E-learning portal to develop product knowledge.
* Maintaining a clean and tidy customer-facing area.
* Building strong relationships with customers to understand their garage needs.
* Representing the company professionally and upholding its values.
* Working towards relevant KPIs.
Working hours:
Approximately 45 hours per week, Monday to Friday, including alternate Saturdays.
About You
What you'll need to succeed:
* Proven experience in customer service or retail within a customer-facing role.
* Motivated and target-driven.
* Excellent customer service skills.
* Positive approach to resolving customer queries.
* Confident in using IT and computer systems.
* Ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or the automotive industry is advantageous but not essential.
* Knowledge of MAM, Allicat, MS Office is desirable.
What we'll offer:
We support our team members' health, wealth, and lifestyle with benefits such as:
* Performance-based bonus opportunities.
* 20 days annual leave plus up to 5 additional days with service.
* Free flu vaccination.
* Health & wellbeing tools.
* Support from pension experts.
* Life assurance scheme.
* Discounts from major brands like Asda, Nike, and John Lewis.
* Financial wellbeing products including advances and savings schemes.
* Paid time off for volunteering.
* Training and career progression opportunities.
About Us
GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland. With over 175 branches and a turnover exceeding £475 million, we operate under a unified brand since November 2021, supported by centralised expertise in procurement, marketing, and IT systems like Allicat and Servicesure.
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