The Waste Management Team is looking for a Contract Monitoring and Support Officer. Monitoring and supporting the day-to-day operation of the Waste Collection contract, carrying out inspections including Health and Safety checks on collection crews and Household Waste Recycling Centres to ensure the contract specification is adhered to and all work is carried out to the correct standards. You must be customer focused, flexible and self motivated. Excellent problem solving and communication skills will be required as you will play a key role in investigating complex customer enquiries and complaints. This will include liaising with customers and the Contractor’s crews and supervisors, supervise correction of operational issues, directing crews as necessary, supporting this work with picking up urgent collections and contacting residents to ensure good customer service. A driving licence and ability to drive a Council van is essential. A good working knowledge of Council IT systems, including Rightnow, would be useful as all work is allocated and recorded through the Rightnow system. The role will also use some contractor IT systems, training will be provided. This is primarily an outdoor field worker role, requiring travel across the Borough. An electric van will be provided. You will start and finish the day’s work at the office base at Battinson Road Depot, Halifax, where a charging point is designated. Closing Date – Thursday 30th April 2026 Interview Date – 11th and 12th May 2026 We may utilise digital interview methods. As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel. As part of our fair recruitment process, we ask that all applications are written by the candidate and that Artificial Intelligence (AI) use is limited, unless assistance is required as a reasonable adjustment for a disability. Content should be truthful, accurate, evidence based and not embellished – see guidance. For support on your application please read our Application Booklet or visit our Employment Hub. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .