Overview
You will work alongside the phlebotomy team leader and will be guided by them, clinical guidelines and policies. You will communicate effectively with all levels of the multi-disciplinary team both within the Trust and from outside organisations. You will exchange routine factual information with patients and staff relating to patient tests, requests and service provided. You will explain routine procedures with particular emphasis on negotiating, persuasion and reassurance skills, and recognise people’s needs for alternative methods of communication and respond accordingly. You will complete documentation clearly and legibly. You will use appropriate IT systems such as ICE, Sample 360, eroster, Vital Pac, email and Vital flow to retrieve relevant information. You will record incidents/non-conformance events in a clear and logical manner. You will work effectively with other team members and clinical staff to meet patients’ needs. You will inform ward/departmental staff when procedures have been completed or when they are unable to complete. You will ensure all specimens are accurately labelled and the computerised systems have identified that bloods have been taken. You will plan and manage your own workload within the conflicting demands of the service.
Responsibilities
* Support and complement the existing phlebotomy team, taking bloods from a variety of patients throughout the hospital, including inpatients and outpatients.
* Provide service 7 days a week including public holidays.
* Be flexible with hours (part-time hours considered) to suit the needs of the service.
* Demonstrate caring, friendly behaviour with excellent communication and interpersonal skills, showing empathy and compassion in interactions with patients and the team.
* Operate in a physically capable manner, with light frequent exertion to push equipment and patients within the hospital.
* Attend training in phlebotomy; previous phlebotomy experience is beneficial but not required.
Requirements / Qualifications
* Previous experience in a healthcare setting or equivalent is required.
* Phlebotomy experience is beneficial; training in phlebotomy is provided if needed.
* Ability to work flexibly and manage competing demands in a busy service.
* Strong communication, interpersonal skills, empathy and compassion in patient care.
About Us / Environment
At the RUH we value teamwork, compassionate and inclusive culture, and staff wellbeing. We are committed to a compassionate and inclusive environment with networks supporting staff. We offer opportunities for learning, development and innovation and a comprehensive benefits package. Bath is described as a historic city with a culture of care and community.
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