Responsibilities. The technology and related work will release time for staff to better relations with residents. Summary The job holders responsibilities are the on‑site management of devices including transporting devices around the site to incoming and outgoing residents, providing basic administrative support and troubleshooting for users, supporting users with adoption of technology and training operational staff members, supporting continuous improvement efforts, and supporting the creation of local digital communications content.
Responsibilities, Activities and Duties
* A holiday or emergency cover for the Prison Digital & Communications Manager when required.
* Asset Management: Providing management of in‑cell related technology on‑site, including device ordering and maintenance of local stock levels.
* Asset Management: Supporting joiners, movers and leavers by transporting devices and accessories around the site.
* Technical Support: Providing basic digital and technology administrative support and troubleshooting, responding to resident apps in a timely manner and escalating to technical support teams as required.
* Technical Support: Adding new staff members to the Unilink system and ensuring staff are trained in creating, publishing and sharing results of resident surveys.
* User Management: Overseeing the delivery of digital and tech responsibilities of orderlies.
* User Management: Ensuring proper, safe, and secure use of technology, supporting adoption and training across all user groups on site.
* User Management: Regularly collecting feedback from staff and residents to pass to content and tech teams on how best to improve digital and technology services.
* User Management: Supporting the Digital and Communications Manager with the running of the Digital Change Network, to support adoption and proper usage.
* User Management: Working with members of the central and on‑site security teams to secure devices that are suspected to have been tampered with.
* Local Digital Communications Support: Uploading content to the Hub using Drupal, ensuring government and industry good practice guidelines are adhered to in all communications.
* Local Digital Communications Support: Supporting in the creation of high‑quality written, visual and audio content, including supporting residents and staff to create content.
* Promoting HMPPS behaviours: diversity, decency, safety and reducing re‑offending agendas.
The duties and responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
Person Specification
* Managing a Quality Service
* Working Together
* Communicating and Influencing
* Delivering at Pace
* Changing and Improving
Nationality Requirements
* UK nationals
* Nationals of the Republic of Ireland
* Nationals of Commonwealth countries who have the right to work in the UK
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the (incomplete)
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre‑settled status under the European Union Settlement Scheme (EUSS)
* Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service
Benefits
Alongside your salary of £28,122, HM Prison & Probation Service contributes £8,146 towards you being a member of the Civil Service Defined Benefit Pension scheme.
* Access to learning and development
* A working environment that supports a range of flexible working options to enhance your work life balance
* A working culture which encourages inclusion and diversity
* — with an employer contribution of 28.97%
* Annual Leave
* Public Holidays
* Season Ticket Advance
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