Summary As a leading manufacturer of Fire Protection and Prevention products, you will be working as part of the administration team. The role will cover all aspects of business administration in a number of different departments. Wage £18,000 a year Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Friday, 08:30 to 17:00, with 30 minute unpaid lunch break. 40 hours a week Start date Tuesday 5 August 2025 Duration 1 year 4 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. Duties and responsibilities will include: Answering telephones and support customers with enquiries, Making outbound calls to customers to organise visits/installations Liaising with subcontractors Updating internal database with orders Organising and maintaining electronic filing systems Scanning documents Sending emails Compiling and sending documentation to customer Responding professionally and promptly to customer feedback Providing general administration support to team members/management team Where you'll work The Courtyard, Buntsford Drive Bromsgrove B60 3DJ Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED Your training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Your training plan Formal training is delivered at HWGTA, located in Worcester (WR4 9GN). You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Adminstration Level 3 qualification. There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme. Requirements Essential qualifications GCSE in: English (grade AC/ 4-9) Maths (grade AC/ 4-9) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Team working Creative Resilience Critical thinking About this company Wagner UK is a leading provider of engineered fire safety solutions, committed to ensuring the safety and protection of our clients and their assets. With a focus on cutting-edge technology and exceptional service, we are dedicated to creating safer environments. After this apprenticeship Once qualified there will be an opportunity to progress within the company as a administrator. Ask a question The contact for this apprenticeship is: HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED Emily Jackson emily.jackson@hwgta.org 01905 330732 The reference code for this apprenticeship is VAC1000325400.