Job Description
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We're currently seeking an experienced professional to join our team in the role of Office Administrator .
Are you passionate about delivering outstanding customer service and ensuring operational excellence? Join our Wealth Operations team where your attention to detail and commitment to quality will help us provide best-in-class support to our clients and stakeholders. If you're ready to make a positive impact and grow your career in a supportive, office-based environment, we'd love to hear from you.
As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you'll:
* Print off account information and post it out to customers or other departments as needed
* Investigate and resolve issues, escalating in line with our risk framework and taking action to prevent recurrence
* Help train new team members and support cross-training within the team
* Build good relationships with people across the business and encourage others to do the same
* Support your colleagues and manager to reach team goals
* Keep accurate records and follow all procedures.
* Take responsibility for your customer interactions-try to get things right first time and solve issues at the first point of contact
To be successful in this role you should meet the following requirements:
* Demonstrable experience in an administrative and/or customer service role within a financial environment
* Proficient in the use of Microsoft Office Packages including Excel, Word and PowerPoint
* Excellent communication skills, with a structured and clear approach
* A proactive, responsible attitude and a commitment to continuous improvement
* Ability to work effectively in a team and support others' development
* A proven track record in effectively managing your workflow, prioritising as necessary
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.