2nd Line Service Desk Analyst/Microsoft Dynamics 365 Business Central
Location: Rugeley (with UK-wide client site visits as required)
Hours: Monday-Friday, 9:00am-5:30pm
Salary: Competitive + benefits
Job Type: Full-time, Permanent
Are you an experienced Application Support Analyst or Service Desk professional with strong knowledge of Microsoft Dynamics 365 Business Central?
A successful technology provider is looking for a Tier 2 Service Desk Analyst specialising in Dynamics Business Central to join their growing support team.
This role is perfect for someone who enjoys deep‑dive troubleshooting, working closely with customers, and supporting a wide range of Business Central and NAV environments.
What You'll Be Doing
Acting as the primary escalation point for Tier 1 analysts for all Business Central and Dynamics NAV enquiries.
Investigating, diagnosing, and resolving issues across core BC modules, integrations, customisations, and user access.
Handling service requests such as:
New user setup and permissioning
Data investigations
Functional queries across Finance, Sales, Purchasing, Warehousing, etc.
Creating and maintaining documentation, known‑error articles, and solution workflows for recurring Dynamics issues.
Communicating with customers clearly and professionally at all stages of the support lifecycle.
Managing, prioritising, and closing service tickets within agreed SLAs.
Working closely with internal Developers, Consultants, and Project teams to ensure accurate and timely resolutions.
Attending customer sites when required for solution walkthroughs, troubleshooting sessions, or customer training.
Contributing ideas for improving Dynamics support processes and customer experience.
Providing occasional rota-based weekend cover.
What We're Looking For
Essential:
Significant experience in a service desk or application support environment.
Strong working knowledge of:
Microsoft Dynamics 365 Business Central
Microsoft Dynamics NAV
Permissions, user management, and core BC modules
Business application troubleshooting
Confident communicator with excellent written and verbal skills.
Strong analytical and problem‑solving abilities.
Ability to work to deadlines and manage multiple priorities.
Experience supporting finance or operational applications.Desirable:
Experience with:
Jet Reports
LS Central / LS NAV
Zetadocs / Document Capture
Knowledge of Dynamics 365 for Sales or wider Microsoft Stack.
Why This Role?
Become the go to specialist in Microsoft Dynamics 365 Business Central support.
Work with a collaborative team where your ideas and improvements are genuinely valued.
Exposure to multiple BC environments across different industries.
Clear opportunities for development into consultancy, functional support, or senior support roles.If you're a customer focused problem solver with a passion for supporting Business Central, we'd love to hear from you.
Apply today and take the next step in your Dynamics support career.
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