Sureserve
Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future. Sureserve Compliance Central
We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients We are seeking a qualified heating surveyor to join our busy heating installation team. Overview of Role:
This role is a pivotal role that contributes to the delivery of efficient and effective heating system surveys and installations for our clients. The individual will be the driving force in conducting in-depth assessments of domestic properties, ensuring all heating solutions recommended meet regulatory standards and align with the customer's needs and budget considerations. The role demands a combination of technical expertise, customer service, and attention to detail. Key Responsibilities:
Technical Assessment: Conduct thorough heating system surveys, assessing the compatibility and efficiency of existing systems and providing recommendations for upgrades or new installations.
Customer Service Excellence: Engage with customers directly, understanding their requirements, and providing clear, informed advice on heating solutions. Compliance Adherence: Ensure all survey activities comply with the latest industry standards, building regulations, and health and safety protocols. Documentation Accuracy: Prepare precise survey reports, cost estimates, and necessary documentation for the installation teams to execute proposed heating solutions effectively. Collaboration & Communication: Work closely with cross-functional teams, including sales, technical, and installation staff, to ensure service delivery is aligned with company standards and customer expectations. Product Knowledge: Maintain up-to-date knowledge of the latest heating technologies, products, and regulatory changes within the industry. Required Attributes:
Relevant Industry Qualifications: Possess NVQ Level 2/3 in Heating and Ventilation or equivalent. ACS accreditations, including CCN1 and CENWAT or equivalent, are preferable. Experience: Demonstrable practical experience in heating system surveys or domestic installation projects. Customer Focus: Strong customer service orientation and excellent interpersonal skills. Detail-Oriented: Proven ability to deliver accurate and detailed survey reports. Excellent leadership and communication skills Driving License: Full UK driving license is essential. What We Offer:
Employee wellbeing programme, occupational health support, telephone support- counselling for staff Service level awarded annual leave Technical training and certifications relevant to the role. Enhanced Maternity & Paternity Packages Dental/Healthcare cash plan Cycle to Work Scheme Electric Vehicle Leasing Scheme Gender & Equality Working Group Sureserve Academy- a platform for development, career progression Employee Voice Programme Social activities for all of our teams Sureserve Legends- celebrating the fantastic ways in which our employees live our values. Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Join us in our mission to deliver excellence across the UK.
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