The candidate we are looking for will be required to learn three different roles within our business to provide a multi skilled individual to support with our business need.
Receptionist: Our reception role You will be the face of our out of hours services being the first person our patients see after their journey via telephone through the pathway. You will be required to represent our business and our company values while delivering a positive patient experience. You will have a number of duties and responsibilities from arriving a patient into our service via our IT platform to stock checks and chaperoning.
Driver: Our Driving role will require you to work closely with our visiting Clinician creating a visiting team to attend home visits for patients in the Buckinghamshire area, you will have a number duties and responsibilities which will include medicine management to carrying out checks for the vehicle you will be driving.
Despatcher: Our Despatcher role will require you to work amongst our call centre team. The role will be assisting our shift manager, managing patients over the phone, booking appointments and safety calling to ensure we striving for an efficient and safe service.
Location: High Wycombe Hospital and Stoke Mandeville Hospital
Shift pattern varies between: Mon-Sun 08:00 - Midnight
**Average working hours per shift 5.5 hours**
Rates of Pay: from £12.60
Location: High Wycombe Hospital or Stoke Mandeville Hospital
FedBucks is a not for profit GP federation of 46 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff across our head office sites, and our planned and unplanned care services.
As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We provide safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.
Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with, and respected, at a time when they may be feeling vulnerable. Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.
We provide the out of hours service in Buckinghamshire, our drivers take our clinicians out on home visits.
Essential skills / knowledge:
* GCSE or equivalent grade "C" and above in English and Maths
* Good driving skills and ideally clean driving licence
* Effective telephone manner
* Good Organisational & administration skills
* Previous driving experience
* Relevant computer skills and familiarity with word/ email packages
* Good local geographic knowledge
* Age restrictions may apply to driving roles
Job Types: Part-time, Zero hours contract
Pay: £12.60-£13.20 per hour
Expected hours: 5 – 20 per week
Benefits:
* Company pension
* Free parking
* On-site parking
* Sick pay
* Store discount
Application question(s):
* Are you local to the Buckinghamshire area?
* Do you have any driving convictions
Licence/Certification:
* Drivers Licence (preferred)
Work Location: In person