We have an exciting opportunity for Administration Assistant (Healthcare)
This role is ideal for someone who is highly organised, approachable, and enjoys supporting a busy care service. You’ll play a key part in ensuring the smooth running of day-to-day operations by providing reliable administrative and clerical support to the management and care teams.
Experience in a healthcare or care setting is desirable but not essential — training will be provided for the right candidate.
Administration Assistant (Healthcare) Key Responsibilities
Administrative Support
* Provide day-to-day administrative assistance to the management and care teams.
* Maintain office supplies, equipment, and ensure general organisation of the office environment.
* Prepare and format letters, reports, and other documentation as required.
Communication
* Answer phone calls and emails, direct queries appropriately, and handle general enquiries in a polite and professional manner.
* Liaise with staff, clients, and external agencies to support care operations.
Scheduling and Coordination
* Organise meetings, training sessions, and appointments using Microsoft Outlook.
* Take clear, accurate notes during meetings and distribute them promptly.
* Assist with staff rota updates or diary management when required.
Record Keeping and Compliance
* Maintain accurate and up-to-date electronic and paper filing systems.
* Handle confidential information in line with GDPR and company policy.
* Support compliance processes by tracking staff training, DBS checks, and documentation.
* Assist with preparing audit files and reports for CQC or local authority inspections.
Data Entry and Reporting
* Enter and update information in spreadsheets and databases with accuracy.
* Assist in producing basic reports or summaries as directed by management.
Customer Service
* Provide friendly and professional support to staff, service users, and visitors.
* Help respond to routine queries and direct complex matters to the appropriate colleague.
Financial and Clerical Support
* Process petty cash, invoices, and staff expenses under supervision.
* Keep accurate financial and administrative records.
Core Skills and Attributes
* Previous experience in an administrative or clerical role.
* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Excellent communication and organisational skills.
* High attention to detail and accuracy in record keeping.
* Ability to work well as part of a team and follow instructions.
* Discreet and professional when handling sensitive information