Overview
Permanent role offering job stability and security as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS).
Working as a PCO at our court, you'll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on maintaining their physical and mental wellbeing. During court proceedings, you'll be responsible for every aspect of detainee management until it is time for them to return to custody or be released.
Responsibilities
* Escort defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety. This may involve being handcuffed to the detainee.
* Monitor and supervise detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
* Maintain discretion and confidentiality with sensitive information discussed during court proceedings, including testimonies and legal arguments.
* Listen to harrowing and distressing testimonies and evidence while maintaining professionalism and supporting detainees, managing your own emotional wellbeing.
* Ensure detainees have access to food and drink throughout the day, catering to any dietary requirements or restrictions.
* Monitor the mental and physical health of detainees, provide support, and report any concerns to the appropriate authorities.
* Ensure the safety and security of the court environment, respond to incidents or emergencies, and conduct thorough searches to prevent contraband.
* Complete necessary paperwork and data entry accurately, including logging detainee movements and incidents.
* Work closely with other court staff, law enforcement, and legal professionals to ensure smooth and secure court operations.
What you need to do the job
Current PCOs come from diverse backgrounds; what matters is your commitment to making a difference. You will complete a 5 1/2-week training course and learn from our experienced colleagues. Ideally, you will have a valid driver's license, be reasonably fit, and have good written and verbal communication skills to manage and control situations. The role requires a high level of responsibility, vigilance, and professionalism in challenging circumstances. You will be an integral part of the judicial process, helping to ensure justice is administered safely and securely. The role may suit those with an interest in criminology or psychology.
Assessment Process
Briefing call to assess eligibility → Competency-based virtual interview → Short role-play and written exercise.
Additional Information
All roles are exempt from the Rehabilitation of Offenders Act 1974. All offers are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references. All staff have a responsibility to safeguard and promote the welfare of children and vulnerable young adults. The post holder must undertake appropriate training and work within safeguarding policies.
Required: This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the salary or skill level criteria. Candidates with valid rights to work in the UK via other routes should meet the minimum eligibility criteria:
* Have at least two years remaining on your current visa
* Have lived in the UK for at least one year (vetting requires a counter-signatory from a recognised professional who has known you for that duration)
For general right-to-work guidance, please visit the UK Home Office website.
About Serco
At Serco, every role matters. We are a team of 50,000 delivering essential public services in defence, transport, justice, immigration, healthcare, and citizen services. We support diversity and inclusion through networks such as SercoInspire, SercoEmbrace, SercoUnlimited, and In@Serco.
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