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Head of cleaning operations

Cardiff
Transport for Wales
Cleaner
Posted: 21h ago
Offer description

Equal Opportunities

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Who we are

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

1. Develop and lead the strategic plan for cleaning to ensure that high quality reliable delivery is the hallmark of the operation by working with Area Managers to maintain standards, people engagement, resource levels and service planning.
2. Accountable for the delivery of TfW’s On Board depot and cleaning operations by managing a team of Area Managers and having oversight of the operation to ensure TfW provides its passengers with a high quality and great value experience.

3. Accountable for leading the day-to-day cleaning provision across a multi-site operation, by making certain that policies, procedures and processes are properly followed to ensure compliance with statutory and regulatory obligations, including the safe handling and use of cleaning chemicals and equipment.

4. Develop and manage the allocated budget, ensuring cost-effective operations while maintaining service excellence by seeking opportunities to improve quality and productivity.

5. Lead, mentor, and manage the team of managers, supervisors, team leaders and operatives by demonstrating effective values driven leadership, target setting and personal development plans to ensure that the team meets its objectives, are empowered and to create an employer of choice environment.

Who we’re looking for

6. Qualifications or demonstrable experience in Facilities Management / Service Industry / BICSc.
7. Demonstrable experience of managing a cleaning delivery provision over a large geographic area.
8. Previous experience of managing a remote team.
9. Previous experience of managing budgets, controlling costs and running a P&L.
10. Previous experience of liaising with Trade Unions to agree terms and conditions.
11. A practical understanding of Health and Safety policies and procedures in the cleaning industry.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills.

We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

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