Job Summary
To lead and support a team of care staff in delivering high-quality, person-centred care to clients in their own homes, ensuring compliance with CQC standards, organisational policies, and the individual needs of clients.
Basic Job Duties
1. Team Leadership & Supervision:
Provide leadership, mentoring, and supervision to care staff, ensuring consistent high standards of care delivery.
2. Care Planning & Risk Assessment:
Support the development and review of person-centred care plans and risk assessments in partnership with clients, families, and professionals.
3. Quality Assurance & Compliance:
Ensure care delivery aligns with CQC regulations, internal audits, and best practices, taking prompt action on areas for improvement.
4. Client Liaison & Safeguarding:
Act as a key point of contact for clients and families; escalate and report any safeguarding or health concerns appropriately and timely.
5. Training & Development:
Identify training needs and support ongoing professional development of staff, including on-the-job coaching and mentoring.
6. Rota Management & Staff Deployment:
Assist in creating effective rotas to ensure adequate staffing coverage that meets client needs while minimising gaps or inconsistencies.
7. Incident & Complaint Handling:
Investigate and report incidents and complaints professionally, supporting resolution and learning in accordance with company policy.
8. Medication Management & Supervision:
Oversee safe administration of medication and conduct spot checks and audits to ensure compliance with medication protocols.
Previous experience
* Minimum 2 years’ experience in domiciliary care or similar care setting.
* Experience supervising or leading a care team.
* Proven experience in developing and reviewing care plans.
* Working knowledge of CQC regulations and safeguarding procedures.
Education
* RQF Level 3 in Health and Social Care (or equivalent) desirable.
Special attributes / skills required
* Experience liaising with health and social care professionals.
* Experience in rota planning and performance management.
* Previous experience in supporting quality assurance processes.
Personal qualities
Technical/Professional:
* Strong care planning and risk assessment skills.
* Proficient in Microsoft Office (Word, Excel, Outlook).
* Understanding of medication protocols and audits.
Soft Skills:
* Excellent leadership and team-building capabilities.
* Strong communication and interpersonal skills.
* Self-motivated, highly organised, and capable of working under pressure.
* Ability to work flexibly, including weekends and evenings as needed