Operations Manager
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Sector: HVAC / Plumbing / Drainage
Location: South East England
Salary: £50,000 – £60,000 per annum (dependent on experience)
Hours: Monday to Friday, 8:00am – 5:00pm (30-minute lunch break)
Role Overview
We are seeking an experienced and proactive Operations Manager to oversee the day-to-day operational performance of our HVAC, plumbing, and drainage services across the South East. This is a senior leadership role responsible for managing teams, improving efficiency, ensuring compliance, and delivering exceptional service to both domestic and commercial clients.
The successful candidate will play a key role in driving operational excellence, supporting growth, and maintaining high standards across all contracts and projects.
Key Responsibilities
Oversee daily operations across HVAC, plumbing, and drainage divisions
Manage and support field engineers, supervisors, and office-based operational staff
Plan and coordinate workloads, scheduling, and resource allocation
Ensure projects and reactive works are delivered on time, within budget, and to a high standard
Monitor KPIs, operational performance, and profitability
Implement and improve operational processes and systems
Ensure full compliance with health & safety, industry regulations, and company policies
Liaise with clients, suppliers, and subcontractors as required
Handle escalations, complaints, and complex operational issues
Support recruitment, onboarding, and ongoing training of operational staff
Work closely with senior management to support business growth and strategic objectives Skills & Experience Required
Proven experience in an Operations Manager or senior operational role
Background in HVAC, plumbing, drainage, or building services (essential)
Strong people management and leadership skills
Excellent organisational and problem-solving abilities
Solid understanding of operational KPIs, scheduling, and cost control
Knowledge of UK health & safety legislation xxuwjjq and industry standards
Confident communicator with the ability to manage internal teams and external stakeholders
IT-literate with experience using job management or scheduling systems
Full UK driving licence Desirable
Experience managing multiple contracts or regions
Commercial awareness and budget management experience
Relevant technical or management qualifications What We Offer
Competitive salary of £50,000 – £60,000
Company car
Stable, full-time role with clear responsibility and autonomy
Opportunity to join a growing and well-established business
Supportive senior leadership team