1st / 2nd Line IT Support Engineer–Leeds–£28,000 - Great Opportunity!
An established and forward-thinking IT services provider based in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who’s passionate about technology, problem-solving, and delivering excellent customer support.
The Role:
You’ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress.
Key Responsibilities:
Respond to helpdesk tickets and troubleshoot hardware, software, and network issues
Support Windows environments, Microsoft 365, and general networking setups
Install, configure, and maintain IT systems and equipment
Escalate complex issues to senior engineers where needed
Deliver a high standard of service and communication to all users
About You:
Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background
Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking
Excellent problem-solving and communication skills
A proactive, customer-focused approach to work
What’s on Offer:
Salary up to £28,000, depending on experience
Supportive team environment with opportunities for training and development
Career progression within a growing IT business
Holiday incentives
Performance recognition (Quarter and Anuual reviews)
Cycle to Work Scheme
Birthday Off
Gym Membership
Healthcare Plan
The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited. com.
SER-IN