Company Description
At Eleos Clinic, we are a boutique mental health clinic dedicated to delivering caring, responsive, and effective mental health care for children, adults, and families. Our mission is to support emotional well-being and improve the quality of life for our clients. By offering compassionate and professional services, we strive to create positive, impactful changes in the communities we serve. Join our team and contribute to meaningful work that empowers individuals and families.
Role Description
This is a full-time on-site role based in the East London Area, United Kingdom working from our South Woodford clinic. The Client Services Administrator will play a key role in ensuring a seamless experience for clients by managing appointments, addressing inquiries, and providing administrative support. Responsibilities include maintaining client records, handling financial transactions, coordinating schedules, and offering exceptional customer service to all clients and team members.
Qualifications
* Exceptional Client Services and Customer Service skills to provide outstanding support and enhance client satisfaction
* Strong Communication skills for professional email, phone, and face-to-face interactions
* Experience with Administrative Assistance, including scheduling, record keeping, and documentation
* Basic Finance skills to process payments and assist with billing or invoicing tasks
* Attention to detail, strong organisational skills, and ability to multitask effectively
* Proficiency in using office software and tools, such as Microsoft Office and scheduling systems
* Experience in a healthcare or mental health environment is an advantage and is desirable
* Relevant certifications or qualifications in administration or customer service are a plus
We are not able to provide support with visa sponsorship.
Salary £25,000 to £31,000 based on experience.