Job title: Customer Service Advisor
Department: Customer Experience
Location: Huddersfield
Hours: 40 hours per week
Salary: £26,208 per annum
We’re looking for a Customer Service Advisor to be part of our success story
.**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies
.**Great career development opportunities – grow with us
.
About the ro
leThe Customer Service Advisor is responsible for ensuring repair instructions are deployed to the most suitable repairer, in accordance with customer SLAs. They are also responsible for ensuring that all systems are updated and maintained efficientl
y.All Customer Service Advisors are responsible for delivering excellent customer service at all time
s.
Key responsibilit
* iesManage vehicle claims end-to-end from repair instruction to completion and escalating where necessa
* ry.Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repaire
* rs.Using Avant Groups bespoke software and databases to record, update and maintain information relating to each cla
* im.Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targe
* ts.Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim positi
* on.Ensure that all SLA's are met and exceed
ed.
Skills and experi
* enceHave a resilient and positive attit
* ude.Excellent customer service skills, taking responsibility and providing a market leading customer jour
* ney.Excellent problem solving ski
* lls.Ability to handle a high volume of calls da
* ily.Excellent written and verbal communication ski
* lls.Able to manage own time and workl
* oad.Experience of working in a fast paced/contact centre environment (desirab
* le).Experience within the insurance and claims industry (desirab
le).
Ben
* efits33 days holiday (including bank holi
* days)Personal health cash plan – claim back the cost of things like dentist and optical chec
* k upsEnhanced maternity / paternity / adoption / shared parenta
* l payLife assurance: three times basic s
* alaryFree breakfasts and
* fruitBirthday surprise for every
body!
What you can expect f
rom usAt Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to su
cceed.From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciat
e you.
A bit a
bout usNamed by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nati
onwide.We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterb
orough.We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair pa
rtners.Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and sup
pliers:
Purpose: Make someone's bad da
y bette
* r
Values:Make it happen – Be accountable. Take the initiative, work fast, and do a g
* reat job.Strive for better – Be bold. Challenge the norm – make small improvemen
* ts often.Win together – Be a team-player. Win together, learn together, respect ea
ch other.