We've an exciting opportunity for a Field Service Technician to join DP World at our Minworth facility in Birmingham. The Field Service Technician will be responsible for 1st line support of all IT hardware across the site for both DP World and customer equipment.
PLEASE NOTE: This is a night shift. Monday - Friday 11pm - 7am.
How you will contribute
1. Provide 1st line support for all IT hardware on site, liaising with third-party support groups as needed.
2. Support and install desktop applications, configure systems, and assist end users with service requests.
3. Configure, maintain, and manage production system data, supporting inputs/outputs for operational tools like BI dashboards and bespoke systems.
4. Manage and resolve IT support tickets, both internally and externally.
5. Record and manage on-site assets, maintaining accurate records in the CMDB.
6. Create and update site-related documentation, including IT knowledge base articles, user guides, and production documentation.
7. Deliver IT training to address knowledge gaps, such as common desktop application queries.
8. Follow up on production issues, assist in root cause analysis, and implement long-term solutions.
9. Participate in User Acceptance Testing (UAT) for system updates and process changes.
What you will bring
1. A solid understanding of IT fundamentals, typically at college level or above, or equivalent experience.
2. Proficiency with common desktop applications (e.g., MS Office) and a good understanding of operating systems.
3. Experience supporting hardware such as desktops, laptops, and peripherals, including troubleshooting and driver installation.
4. Knowledge of desktop OS platforms (Windows 7, 10, 11) and basic enterprise administration.
5. Experience with production ERP/MRP/WMS systems is advantageous.
Compensation
DP World offers exciting roles within a growing international organization, with a focus on personal growth and development. We provide a competitive compensation package.
About DP World
DP World is committed to enhancing global trade, with over 103,000 employees across 75 countries. We are transforming our ports, marine services, logistics, and technology businesses to create efficient supply chain solutions and invest in innovative technologies to shape the future of trade.
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