We’re looking for an International Shipping & Customs Specialist to take full ownership of global outbound logistics and trade compliance for a growing, international operation. This is a hands-on, end-to-end role where you’ll shape carrier strategy, ensure customs compliance, and continuously improve cost, service, and delivery performance.
What we’re looking for
* 5+ years’ experience in international shipping/logistics with hands-on trade compliance ownership
* Strong expertise in HS codes, Incoterms® 2020, duty/VAT frameworks, IOSS and customs procedures
* Proven experience running carrier RFPs and negotiations, delivering tangible cost savings
* Excellent documentation knowledge across export/import and regulatory requirements
* Confident using TMS, shipping platforms and ecommerce/WMS systems (e.g. ShipStation, Shopify, Linnworks, Metapack or similar)
* Strong Excel or Google Sheets skills for reporting and analysis
* Calm, collaborative communicator who works well with operations, customer service and external partners
* Nice to have: CILT / IoE&IT, IATA/FIATA or customs compliance certifications; experience with UK CDS and ICS2
What you’ll be doing
* Own and execute global outbound logistics across parcel, pallet, LTL/FTL, air and courier shipments
* Build and manage a panel of carriers and forwarders, running RFPs, negotiating rates and SLAs, and conducting QBRs
* Lead trade compliance across UK, EU and US shipments, including:
* HS classification and master data management
* Correct application of Incoterms® 2020
* Duties, VAT, tariffs, IOSS and de minimis thresholds
* Country of origin and preferential origin documentation
* EORI registrations and broker management
* Prepare, verify and maintain all export/import documentation, including commercial invoices, packing lists, COO, SDS/MSDS and regulatory filings
* Drive D2C shipping excellence, improving pick-pack-ship SLAs, tracking communications and returns flows while reducing WISMO queries
* Act as the key liaison for global partners, customers, carriers and brokers
* Own shipping systems and data, including TMS/label platforms and performance dashboards
* Reduce risk through strong packaging, SOPs, pre-clearance workflows, insurance and claims management
* Deliver continuous improvement through SOPs, training, root-cause analysis and measurable savings
* Manage freight budgets, forecasting and variance analysis, supporting peak periods and new product launches
If you’re someone who enjoys owning a function end-to-end, improving how things work, and operating confidently in a fast-moving international environment, we’d love to hear from you.