Position Summary
Samsung AI Cambridge is a newly-established, ambitious independent research centre targeting "Human-Centric AI" to enrich peoples’ lives using AI technologies. SAIC in Cambridge builds teams with diverse skills in research, engineering and design, collaborating closely with universities to meet the research ambitions of both the universities and Samsung. Human & Machine can collaboratively create solutions to better our world – if you share the same vision and want to be part of this movement, read on.
Purpose of the IT Support Analyst
SAIC urgently requires a 1st level IT Support Analyst to offer front‑line technical support to a growing AI research lab.
Key Responsibilities
* Setup and configure Windows laptops
* Proxy troubleshooting and rule management (GUI)
* Troubleshooting Windows, Outlook, etc.
* Induction sessions for new starters
* Asset management (Service Desk Portal)
* Use of IT Helpdesk platform to log or respond to incidents/requests
* Account creation and management
* Samsung Security Tools management (NASCA, ESCORT)
* Write How-To articles for people FAQs on Confluence
* Provide one‑to‑one assistance where required
* Proactive incident investigation on affected systems
* Direct investigation of incident root cause and provide users with updates
* Coordinate with the Centre’s IT Engineer for testing changes on systems
* Ensure availability of IT stock to support the requirements of the Centre
Skills and Experience Required
Essential Skills
* Windows OS / Linux OS
* Symantec Antivirus
* PC Installation and Setup
* PC troubleshooting, Windows and Linux in corporate environment
* Active Directory (Basic)
* TCP/IP, DHCP, DNS
* Firewall understanding
* Proxy understanding
Desirable Skills
* Linux sysadmin
* Bash scripting
* ITIL principles
* Computer Science background
* Experience/Interest in Machine Learning environment
Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a previous employer.
Contract Type: 6 month contract via agency (inside IR35)
Part time: 17.50 hrs per week
Location: Station Road, Cambridge
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