About us
We are a London based, friendly managed service provider with years of experience facilitating all aspects of IT infrastructure.
Our expertise in understanding IT requirements, designing and scoping solutions, supporting and monitoring them, enables us to meet our customer's business objectives and needs.
Signet Consultancy Ltd is looking for a 1st Line Support Engineer to join our team in Greater London.
This position is responsible for the following:
* Provide 1st line support for on-site clients based in the UK.
* Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services.
* Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution.
* Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems.
* Work directly with senior engineers, to resolve complex issues as well as assist in project roll outs.
* Be proactive. You should always look for opportunities to improve what we do, improve customers IT systems, and find smarter ways to deliver excellent service.
* Maximize and promote system utilization by all users, providing relevant training where necessary.
* Maintain documentation for all systems (hardware and software). To include all applications installed and network topology/diagrams.
* Provide excellent service to all customers and be willing to go the extra mile.
Skills and Experience:
* 1-2 years of experience in 1st line support.
* Microsoft Windows 10,11 and MacOS, iOS and Android and printers.
* Microsoft Server 2012, 2016, 2022
* Microsoft Office 365 Exchange & One Drive
* Microsoft Active Directory, Group Policy, DHCP and DNS
* An understanding of Wireless network technologies (UniFI)
* Understanding of SIP/IP Telephone Systems
* Understanding of Enterprise anti-virus suites in particular Bitdefender.
* An understanding of Back-up technologies (e.g., Veeam, MSP360, LiveVault)
* Undertake system monitoring, including disk space and maintenance to ensure system integrity, and minimization of down time.
* Must be a self-starter and have excellent time keeping management skills.
* Be organized, planful and prioritize varied workloads and work to strict deadlines.
* Knowledge of SharePoint.
Desirable Certifications (Not Essential)
* Microsoft Certifications; Good understanding of Security; Firewalls / UTMs; Virtualsiation technologies; Hyper-V; VMware ESX; vSphere; vMotion configuration, management and support.
Other skills and requirements.
* A great attitude!
* Good customer service skills.
* Presentable and excellent customer facing, communications and phone skills.
* Be commercial and show a keenness to understand the business.
* Enthusiastic, ability to motivate others and a positive willingness to get involved.
* Liaising with external support vendors.
The candidate must be able and willing to go over and above for the customers and the company. Must be willing to get involved in all aspects of the business, which could be over and above the normal definition of their job role.
The company promotes active learning and encourages staff to develop their individual careers. We believe and strive to ensure that the environment promotes this.
The company strives to create opportunities for candidates to grow, realize their potential and to move to various roles within the business