Job Title: Volunteer Manager Trainer(Full Time)
Company: TeamKinetic
Location: Parkway Business Centre, Princess Rd, Manchester, M14 7HR
About TeamKinetic
TeamKinetic is a web-based volunteer management platform that empowers organisations to connect, engage, and retain volunteers effectively. We are dedicated to making volunteerism easier, more rewarding, and impactful for communities worldwide. Our platform enables organisations of all sizes to manage their volunteer programmes, track impact, and build stronger relationships with their volunteers.
We sell the platform to customers like local authorities, universities, volunteer centres and events organisers (Eurovision, World championships etc.), basically anyone who needs to manage volunteers.
Position Overview
TeamKinetic is seeking a passionate IT literate trainer with good communicational skills to join our team. The successful candidate will play a key role in Training system administrators and supporting Customer Success. This will involve leading standard training courses, running specialised masterclasses, and ensuring that clients maximize the value they get from the TeamKinetic platform. As a Trainer, you will be instrumental in guiding our clients to succeed with our platform and help them create impactful volunteer programmes.
Key Responsibilities
Design and Deliver Training Programmes:
* Help Develop (with your manager) training programmes for different aspects of the TeamKinetic system.
* Deliver training to new system administrators and other users.
Customer Success Focus:
* Monitor customers\' success and support those who are struggling with additional training etc.
Customer Support:
* Assist users who need additional support using the system.
* Conduct specialised monthly masterclasses on advanced topics such as volunteer retention, engagement strategies, and optimizing platform features, offering deeper insights into maximising the potential of the TeamKinetic platform.
Create Custom Training Materials:
* Help develop and update training resources (manuals, video tutorials, FAQs, guides) tailored to different client needs and ensure they remain relevant with the latest platform features.
Technical Support and Troubleshooting:
* Provide post-training support, assist with technical issues, and troubleshoot user difficulties to ensure smooth platform usage and customer satisfaction.
Client Engagement:
* Build strong relationships with clients, proactively identifying and addressing training needs while gathering feedback to improve training materials and methods.
* Collect feedback and insights from training sessions to enhance future training content, delivery methods, and client success strategies.
Stay Informed on Platform Updates:
* Stay up to date with new features, product updates, and best practices in volunteer management to ensure training content is accurate and valuable.
Qualifications
* Communication Skills:
* Excellent verbal communication skills, with the ability to engage and educate diverse audiences in an accessible and motivating manner.
* Technical Skills: Comfort with learning new software tools and platforms quickly.
* Good general IT knowledge
* Familiarity with the volunteering sector, customer success tools, or CRM platforms is a plus but certainly not essential.
* Organizational Skills: Strong project management and time management skills, able to manage multiple training sessions and client requests at once.
* Problem-Solving: Strong analytical skills with the ability to diagnose issues and provide solutions to improve the customer experience.
* Team Player: Able to collaborate effectively with cross-functional teams, including Customer Success, Product Development, and Support.
* Competitive salary based on experience
* Opportunities for professional growth and development, we encourage training and upskilling.
* The chance to make a real difference in volunteer engagement globally.
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