Be You - Our people create our best Plexus.
Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds and experiences that create great outcomes when we are united as a team.
We embrace the differences of all our colleagues, celebrate diversity and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience.
Who we are and what we do?
We help our customers deliver products to the world which have a profound impact on people’s lives.
From ultrasound units and 3D printing to network security applications and in-flight Wi-Fi, we help create products that build a better world.
We’re a global team of experts who partner with our customers to bring their products to life through inspired innovation and world-class customer service.
Whether you’re looking to start, change, or advance your career find your path at Plexus and leave your mark on the world with us.
The Role
IT Support Engineer
Plexus is seeking a highly skilled and experienced IT Support Engineer to take ownership of complex technical escalations, maintain critical infrastructure components, and mentor junior staff. If you are proficient across the stack, from end-user support to server maintenance, we invite you to apply!
Please note that this role is an on-site, full time position.
In this role you will role you will;
1. Focus on advanced problem resolution and infrastructure stability.
2. Serve as the escalation point for all complex hardware, software, and network incidents, driving issues to complete resolution.
3. Manage and maintain core server infrastructure (physical and virtualized environments, e.g., VMware), including patching, monitoring, and troubleshooting performance bottlenecks.
4. Oversee and optimize our Active Directory structure, Group Policy Objects (GPOs), DNS, and DHCP services.
5. Develop, implement, and maintain IT operational documentation and disaster recovery procedures for critical systems.
6. Lead small to medium-scale IT projects, such as system upgrades, migrations, or the rollout of new infrastructure technologies.
7. Support Global projects to ensure smooth transitions.
8. Provide advanced troubleshooting and support for sophisticated network components (e.g., firewalls, managed switches, Wi-Fi configurations).
What we’re looking for:
The ideal candidate must demonstrate proven expertise in the following areas:
9. Experience: 2+ years in an advanced IT support, Systems Administration, or Infrastructure Engineering role.
10. Systems Expertise: Deep proficiency with Windows Server operating systems (2016/2019/2022) and virtualization technologies.
11. Automation: Scripting proficiency using PowerShell for routine administrative tasks and automation is highly desirable.
12. Networking: Solid understanding of Layer 2/Layer 3 networking, VLAN configuration, and VPN technologies.
13. Soft Skills: Exceptional diagnostic, analytical, and mentoring abilities to guide colleagues and interact confidently with senior management.
14. UK Security clearance will be required for this role.
Why you will love it?
At Plexus, we’re at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries – helping our customers in creating the products that build a better world.
At Plexus, you will find:
15. A workplace centered on collaboration and integrity
16. Supportive leadership teams that value work-life balance through a flexible work environment
17. An inclusive environment that values diverse backgrounds, experiences, and expertise
18. Flexible career paths across a variety of disciplines
19. Innovative design solutions and state-of-the-art technology that improves lives
20. Through our commitment to local community involvement we encourage our employees to participate in outreach activities with charities, local Schools, Universities, and Colleges and to promote careers in the STEM fields
Additionally, when you join, we want you to enjoy what you do and be rewarded for your contribution, so we have a range of attractive benefits on offer:
21. Bespoke development plan
22. Online learning and formal development programs
23. Full-time, permanent employment contract
24. Enhanced pension contributions
25. 33 days of annual leave (inclusive of public holidays)
26. Paid family leave
27. Private medical insurance
28. Group income protection insurance
29. Employee Assistance Program (EAP)
30. Electric Vehicle Salary Sacrifice Scheme
31. Cycle to work scheme
32. Volunteer time off
33. Flexible Hybrid Working Available (role dependent)
34. Life assurance
35. Occupational health
36. Vision care discounts
37. Discount schemes
38. Company sick pay scheme
39. Onsite gym/ discounted gym
Application Process
We don’t look for culture fit, but culture add. We value all the perspectives our team brings to the table, and we want to hear from YOU. We encourage people from all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education and additional experiences.