Retail Business Support Manager
About the role
We have an exciting opportunity for a Retail Business Support Manager to join the team on a full‑time (37.5 hours per week) permanent contract. The Retail Business Support Manager will report directly to the Head of Retail and play a key role in supporting shop managers across the charity’s retail estate to ensure strong operational performance, compliance, and income growth.
The postholder will provide hands‑on operational support to shop managers, managing the day‑to‑day running of shops, driving sales performance, and embedding consistent standards. They will work collaboratively to identify opportunities to increase income, improve efficiency, and enhance the customer and donor experience.
Key responsibilities include carrying out regular shop standards and compliance audits, monitoring and reviewing KPIs, and supporting managers to deliver agreed budgets. The role will also ensure all shops comply with Health & Safety requirements, charity retail regulations, organisational policies and values. In addition, the Retail Business Support Manager will support workforce and manpower planning, including rota management, absence cover, and efficient use of paid staff and volunteers, ensuring shops are adequately resourced at all times.
This role acts as a key link between shop managers and the Head of Retail, helping to implement strategic initiatives, share best practice and support continuous improvement across the retail operation.
Due to covering multiple sites, a car and drivers licence are essential to the role.
What we Offer
* Company pension (NHS pension retained if transferring from NHS)
* Health & wellbeing programme
* Employee Assistance Programme
* Free parking
* DSE equipment & uniforms provided
* Generous holiday allowance
* Career development opportunities
* Blue Light Card membership
Rowans Hospice is committed to equal opportunities and inclusion in the workplace, welcoming applications from all backgrounds.
Closing date: 12 April 2026
Interview date: 22 April 2026
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