Customer Service Centre Administrator
Location & Working Hours:
Carlisle Cumberland Council Offices - 37 hours per week Full Time Permanent
Do you enjoy working independently alongside a fantastic team of people? Do you have ambition and want to empower others?
We have a great opportunity for the right person to join the Customer Service Centre as a Customer Service Centre Administrator. The successful candidate will be joining a friendly and proactive team who are passionate about providing top-level customer service to support the delivery of Cumberland Councils operating model.
The Role
The team provide effective and efficient customer service, from the first point of contact, ensuring positive outcomes for customers to reduce demand on our front-line critical services along with following back-office processes to ensure online contacts are being assessed. This can be through a range of channels such as face to face, online, telephony and email.
Services situated within the Customer Service Centre include Blue Badge, Free School Meals, Waste & Recycling, Waste Permits, Registration & Ceremonies, Highways Hotline, Revenues & Benefits, MP Enquiries, Complaints, Health & Wellbeing and Council Tax.
The ideal candidates will be proactive, have excellent customer service skills, a flexible approach to working and must be able to adapt to a multichannel offer.
Who We’re Looking For
We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.
We’re also about potential over perfection and we can help you grow in the role and thrive in your career.
Contact
For more information about the role or to arrange an informal chat prior to your application, please contact Shannon Thackery by email at Shannon.Thackeray@cumberland.gov.uk
Guaranteed Interviews
We offer a guaranteed interview to the following applicants if your application can demonstrate you meet the essential criteria for the role:
* Those who consider themselves disabled as defined by the Equality Act 2010
* Those in care or who have left care and are aged 24 and under
* Armed forces veterans whose last long term substantive employer was the armed forces
Diversity, Inclusion & Adjustments
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer to provide opportunities for everyone to thrive.
If you need any reasonable adjustments
To participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.
Application and Interview information
Easily apply by submitting your CV and answering a few short questions.
* Closing date: 5th November
* Interview date: TBC
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Please Read The Supporting Information
* Post Specification
Please also refer to our Careers site to find out more:
* Our Staff Benefits
* Candidate Support
* About Cumberland Council
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