Customer Solutions Agent
Kilmarnock - Start date 13th July 2026
£26,000 per annum plus potential £500 monthly bonus
Fantastic opportunity to join one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit. As a Collections Agent, you will handle inbound and outbound calls to help customers become debt‑free. You will receive best‑in‑class training and, once trained, work within a Voice team as part of our wider Collections team. This is a long‑term career opportunity with a multi‑national company based in our award‑winning, low‑carbon HALO Kilmarnock site.
Key Skills Required
* Excellent written and communication skills
* Previous call centre or customer service experience
* Ability to work towards targets
* A team player
* Ability to show empathy whilst being resilient
Working Hours and Benefits
* Hybrid working: 3 days in our Kilmarnock office and 2 days working at home after 3 months
* 37.5 hours per week (Mon–Thu shifts 8am–8pm, Fri 9am–5pm & 1 in 3 Sat 8am–2pm)
* 28 days holiday (increasing to 31 days after 5 years)
* Pension: 5% employee and minimum 4% employer contributions
* Life Assurance: 3 × annual salary
* Free medical, dental, and optical healthcare cash plan
Additional Benefits
* Staff discounts at a wide range of shops and online retailers
* Health and Wellbeing programme
* Employee Assistance Scheme
* Modern Apprenticeship Scheme
Bonus payable after training is complete.
All successful candidates will be subject to background checks which include 5‑year work references, criminal background checks and basic credit checks.
HRC Recruitment is an equal opportunities employer, and all applications will be treated as such.
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