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Location: Eastleigh, SO18
Looking for a career where your ambition meets real opportunity?
Job Title: Customer Care Coordinator
Location: Eastleigh, SO18
Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
At Persimmon, we don't just build homes - we build careers. When you join us as a Customer Care Coordinator, you'll benefit from:
* Competitive salary
* 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
* Life Cover & Contributory Pension
* Employee Benefits Platform - access to high-street discounts, wellbeing support, and more
* Commitment to diversity, inclusion, and your development
What is the role?
The Customer Care Coordinator communicates with customers, site managers, maintenance operatives, and contractors to gather information about any issues, record details accurately, and coordinate prompt resolution by arranging appointments, labor, and parts.
Primary Responsibilities
* Support homeowners effectively
* Handle communications regarding defects professionally and promptly, following policies
* Collaborate with departments like Construction, Sales, Surveying, and Technical to meet KPIs
* Respond to homeowner inquiries per company guidelines
* Issue work orders and monitor progress to completion
* Ensure compliance with the Group's HS&E Policy
* Perform general administrative duties
What experience do I need?
* Previous Customer Care experience in a busy environment
* Housing or construction industry experience is a plus but not essential
* Excellent communication and attention to detail
* Ability to stay calm under pressure and proactively solve problems
* Proficient in Word, Excel, and Outlook
* Knowledge of COINS is advantageous but not required
Before applying, please review our privacy policy on our website to understand how your data will be processed.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Construction
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