At JAQ Fulfilment, we're not just a 3PL — we’re a powerhouse supporting some of the UK’s fastest-growing DTC brands. With our state-of-the-art fulfilment centre and vertically integrated manufacturing arm, we ensure products move seamlessly from creation to customer. We’re growing fast, and we’re on the lookout for ambitious talent who can help us scale smarter and stronger.
Position: Customs & Merchandising Executive
Join our operations team to manage inbound customs processes, liaise with suppliers, and ensure accurate SKU landing on time and in style. Responsibilities include:
1. Handling all aspects of import customs clearance, working with freight forwarders and HMRC.
2. Managing and tracking product and packaging stock levels to support our in-house fulfilment clients.
3. Supporting the merchandising team by ensuring accurate SKU data, costings, and PO tracking.
4. Coordinating with our global supply chain for timely shipments and compliance with UK/EU regulations.
5. Monitoring deliveries and proactively resolving any shipping or customs delays.
6. Maintaining up-to-date product information across systems and communicating clearly with brand partners.
Ideal Candidate:
* Previous experience in customs clearance, freight, or merchandising roles (1-3 years preferred).
* Understanding of UK import processes, commodity codes, and duty calculations.
* Highly organized, strong communicator, and proactive problem-solver.
* Proficient in Excel, tracking systems, and spotting product errors.
* Experience in a fast-paced e-commerce or logistics environment, especially DTC, is a plus.
What We Offer:
* Opportunities for rapid progression as we scale.
* A chance to be part of a modern, innovative fulfilment business.
* Team socials, perks, and a friendly, dynamic culture.
Job Details:
* Seniority level: Entry level
* Employment type: Full-time
* Industries: Retail, Online, Mail Order Retail
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