Detailed job description
and main responsibilities
Communication and Teamwork
· Work closely with registered nurses, advanced clinical practitioners, consultants, and administrative staff as part of a multidisciplinary team.
· Participate in handovers and team briefings to support continuity of care.
· Communicate effectively and respectfully with patients and staff, including handling sensitive conversations.
· Report any patient concerns, changes in condition, or incidents promptly to a registered nurse.
Professional Responsibilities
· Actively participate in mandatory training and learning opportunities relevant to the role.
· Undertake competency assessments in line with Trust guidelines for Band 3 duties (e.g. venepuncture, ECG recording, or wound care – if trained).
· Maintain awareness of Trust policies, procedures, and values, working within scope of role at all times.
· Take responsibility for own personal development and seek support from senior staff when required.
Working Conditions / Physical Demands
· Frequent standing, walking, and assisting with patient mobility and equipment.
· Regular exposure to clinical environments, including body fluids and medical equipment.
· Requirement to manage emotionally challenging situations and provide support to distressed or anxious patients.
Person specification
Qualifications
Essential criteria
1. Good standard of numeracy and Literacy
2. Completion of a competency-based workbook (Care Certificate) or equivalent relevant experience to vocational level 3.
Experience
Essential criteria
3. Ability to adapt and learn in healthcare environment
Desirable criteria
4. Previous experience of working within a care environment /NHS
5. Experience of working as part of a multidisciplinary team
6. Experience of working with the public
technical skills / Competencies
Essential criteria
7. Ability to communicate clearly and effectively (to understand and be understood)
8. Ability to follow clear instruction and feed back to senior staff.
9. Ability to work as part of a team, as well as on own initiative
10. IT literate
Desirable criteria
11. Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
12. Venepuncture
13. Simple wound dressings
14. Performing ECG’s
Knowledge
Essential criteria
15. An understanding around basic patient care
16. Understanding of the importance of the promotion of health and well-being
Desirable criteria
17. Knowledge of care and related procedures, clinical observations, relevant legislation;
18. Have an understanding of ENT, Oral maxillofacial and ophthalmology clinics
other requirements specific to role
Essential criteria
19. Ability to communicate with all levels of staff
20. Ability to exchange factual information accurately
21. Ability to deal with sensitive situations
Desirable criteria
22. Ability to deal with difficult patient/ relatives and clinicians
23. Is adaptable to to different clinical areas