Technical Account Manager
Location: Farnborough
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Security Clearance: DV Cleared (essential)
IR35 Status: Inside IR35
Contract Duration: To be confirmed
Role Overview
The Technical Account Manager (TAM) is responsible for the end-to-end delivery of infrastructure services within a secure, high-profile client environment. Based on-site in Hampshire, the role involves close collaboration with defence and public sector customers.
This position requires a strong technical leader with proven delivery management experience, capable of acting as a trusted client advisor while ensuring operational excellence across complex service environments.
Key Responsibilities
Client Engagement
* Build and maintain trusted advisor relationships with senior client stakeholders
* Translate client strategic objectives into effective delivery outcomes
* Act as the primary escalation point for complex service or delivery issues
Operational Excellence
* Drive service improvement through automation, innovation, and data-led insights
* Proactively resolve service issues and implement long-term solutions
* Champion best practices, lean methodologies, and modern technologies
Commercial & Strategic Impact
* Support account growth through service expansion and capability development
* Manage budgets, forecasting, and financial performance
* Balance operational delivery with long-term strategic account objectives
Required Skills & Experience
* Proven experience in Technical Account Management within large, complex environments
* Strong background in infrastructure or managed services
* xsngvjr Experience engaging with executive-level stakeholders as a trusted advisor
* Strong financial management skills, including budgeting and forecasting
* Ability to influence senior internal and external stakeholders
* Track record of driving operational excellence and continuous improvement
* Excellent communication, stakeholder management, and problem-solving skills
Security & Location Requirements
* This is a fully site-based role in Hampshire
* Candidates must hold current DV (Developed Vetting) clearance (mandatory)