Role Overview:
As a Technical Writer, you will be responsible for creating and maintaining help centre articles, user guides, tutorials, release notes, and in-app documentation. Your goal is to ensure customers can effectively understand and use our product with minimal friction. This role bridges product, engineering, and customer support teams to deliver high-quality content tailored to both technical and non-technical audiences.
Key Responsibilities:
* Write, edit, and maintain user-friendly help articles, how-to guides, and FAQ content for our SaaS platform.
* Translate complex product features and workflows into clear, concise, and actionable documentation.
* Collaborate with product managers, UX designers, engineers, and customer support to gather information and validate content.
* Update documentation to reflect new features, UI/UX changes, or product enhancements.
* Create visual aids such as annotated screenshots, diagrams, and short videos as needed.
* Monitor customer feedback and support tickets to identify documentation gaps and improve content usability.
* Maintain version control of documentation for product releases and ensure consistency across all help assets.
Requirements:
* 2+ years of experience writing technical documentation, ideally in a SaaS or software company.
* Excellent written English and strong attention to detail.
* Ability to understand technical concepts and communicate them clearly to a non-technical audience.
* Familiarity with content management systems (e.g., Zendesk, Confluence, Notion, or Git-based documentation platforms).
* Experience creating visuals or working with basic design tools (e.g., Snagit, Figma, Canva) is a plus.
* A proactive attitude and strong collaboration skills across cross-functional teams.
Preferred Qualifications:
* Background or education in computer science, technical communication, or a related field.
* Experience with API documentation or developer guides is a bonus.