Supporting the work of the Jeweller since 2006
Administrative Assistant in 3D Printing Department
Administrative Assistant in 3D Printing Department
JewelCast
Jewellery Quarter, Birmingham
JewelCast is primarily a casting company specialising in high quality precious metal castings. In addition to this we offer an exciting range of in-house CAD design, 3D printing and mould cutting services.
We have recently moved into a beautifully restored building in the heart of Birminghams historic Jewellery Quarter, and the new site features modern facilities and state-of-the-art equipment in each department.
About the role
This position is primarily administrative. It involves assisting customers with placing orders for their custom designs (please note this is not a CAD design role). While familiarity with the Jewellery Industry is preferred, it is not mandatory as comprehensive training will be provided. We are seeking an individual with strong customer service communication, and organizational abilities. The ideal candidate should be a team player with a keen eye for detail, capable of working under pressure, and adhering to stringent manufacturing processes.
Responsibilities
1. Order entry
2. Sending customer quotes
3. Responding to customer queries by email and over the phone
4. Supporting files using CAD software
5. Cleaning and preparing waxes/resins for casting
6. Quality control
7. Liaising and working closely with other departments
Requirements
8. A strong work ethic and willingness to learn
9. A keen eye for detail
10. Customer service experience
What we offer
11. Competitive salary based on experience
12. Flexible working hours
13. In-house service discounts
14. Company pension
15. 1 extra day holiday for your birthday
16. Biannual staff events/parties
17. Simply Health healthcare cash plan
How to Apply