Division: Cancer & Core Clinical Services
Care Group: Diagnostics and Clinical Support Services
Band: 2
We are recruiting for a Reception Booking Clerk who shares our ambition and vision to deliver the Best of Care by the Best People and have the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies and procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
Main duties of the job
The successful candidate will be expected to be primarily responsible for the routine planning and booking of patients x-rays and scans across all modalities.
As a Reception Booking Clerk you will demonstrate initiative and the ability to work unaided in order to be able to cope with the complex and multiple considerations required to effectively plan the waiting lists for all imaging modalities.
This role is primarily based at Medway Maritime Hospital also covering Rochester Healthy Living Centre, Sittingbourne Memorial Hospital and Sheppey Community Hospital.
Job responsibilities
* Rotate between the sites and all modalities within imaging managing reception, booking in patients, answering the telephone and dealing with day to day queries.
* Make patients' appointments in line with the priority codes, using the RIS system.
* Considerations must be given to the scan type, availability, and suitability of the patient, and the availability of necessary preparations.
* Make appointments by letter and telephone ensuring correct preparation is given. Schedule patients by priority in chronological order in line with the waiting list. All patients whose appointments fall within one working week must be contacted by telephone.
* Follow up those patients who fail to attend for an appointment and liaise with the referring team as necessary.
* Verbally clarify with patients that they are able to attend before arranging the ordering of special preparations.
* Escalate to the Administration Team Leader and relevant modality lead, any potential problems regarding target times and patient queries.
Qualifications
Minimum qualifications not explicitly listed; general office experience and proficiency with Microsoft Windows and email required.
Knowledge
* Must understand and comply with Data Protection Act and maintain confidentiality at all times.
* Must be interested in providing a quality service to support good patient care and experience.
Experience
* General office experience.
Skills
* Flexible, able to provide cover at short notice on occasion.
* Ability to work under pressure.
* Computer literate - able to use Microsoft Windows and email.
Values Based Question
* Give an example of a time when you have gone the extra mile to help someone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Imaging Patient Pathway and Admin Team Leader
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