Job Description:
Position Objective: Visually inspect status indicators (LEDs) on Customer Equipment and report status to Customer
Perform a power-cycle of an item of Customer Equipment pursuant to the detailed, written instructions provided by Customer in the Intervention Request
Perform a visual inspection of power and cabling connectivity
Inspect all cabling for proper seating pursuant to detailed, written instructions provided by Customer in the Intervention Request
Test cable paths for conformance with performance standards pursuant to detailed, written instructions provided by Customer in the Intervention Request
Connect a Crash Cart (KVM) to assist diagnosis of failed reboots or power cycles pursuant to detailed, written instructions provided by Customer in the Intervention Request
Mount media in identified drives as part of system builds or diagnosis pursuant to detailed, written instructions provided by Customer in the Intervention Request
Activate hardware controls pursuant to detailed, written instructions provided by Customer in the Intervention Request; and Replace hot-swappable components pursuant to detailed, written instructions provided by Customer in the Intervention Request.
Functional Expertise:
· Basic understanding of IT operations in a big organisation
· Strong loyalty with regard to data and DC facility security
· Fluency in the local language (speaking, reading and writing)
· Fluency in English (speaking, reading and writing)
· Ability to work precisely and quality oriented
· Flexibility and willingness to cope with unexpected problems and situations.
· A general technical orientation
· Competent and professional communication with a commercial attitude over the phone
· Capacity to understand and clarify customer expectations effectively
· Capacity to manage customer expectations and interactions effectively
· Basic understanding of server HW (console, devices )
· Ability to handle various types of media, devices and libraries
· Generic media knowledge (will provide training for specific or customer specific equipment)
· Proficiency in Microsoft Windows, Microsoft Office environment and general PC hardware
· Basic understanding of Networking
Preferred
· Data centre operations experience
· Familiarity with structures and processes
· Professional certification in a relative field
· A professional degree in a technical discipline
Please Note
To satisfy our contractual obligations with clients, the candidate will be required to pass standard Criminal Records checks. Additional background checks may be required by certain customers. You will also be required to agree to DXC's Confidentiality, Non-Solicitation, and Conflict of Interest Agreements.
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, colour, religious creed, national origin, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.