Homes and Maintenance Partner
Salary: £49,636 + excellent benefits
Office location: Letchworth Garden City
Working area: Hertfordshire and surrounding counties
Contract: Twelve month fixed term contract
Hours: 37 hours per week, Monday to Friday
Includes: Van & fuel card for business usage
Closing date: 17 May 2026
About The Role
As a Homes and Maintenance Partner, you will manage a team of up to 12 Repairs Operatives and work closely with colleagues across the business to ensure repairs are completed safely, efficiently and to a high standard. You will oversee inspections, scheduling and ordering of repairs, monitor contractor performance and support continuous improvement across the service. You will also provide technical advice, help resolve issues and ensure our customers receive a positive experience. This is a varied role that combines people leadership, service delivery and hands‑on problem solving. You will play a key part in helping us deliver a repairs service that is right first time and focused on customer satisfaction.
Key Responsibilities
* Lead, motivate and support a team delivering repairs across our homes
* Monitor performance and drive improvements in line with service targets
* Manage income and expenditure to ensure repairs offer good value for money
* Ensure health and safety and customer service standards are met
* Apply a good understanding of the Housing Health and Safety Rating System
* Plan and prioritise work to meet agreed timescales
* Keep records and systems updated, including our Housing Management System
* Investigate and respond to complaints and enquiries
* Make sure team members have the right training and support
* Hold team meetings and one‑to‑one sessions
* Promote a culture of customer satisfaction, right first time and continuous improvement
Must Haves
* Strong IT skills
* Experience managing a team
* Full clean UK driving licence
* Ability to work as part of a multi‑functional team
* Ability to complete paperwork accurately
* Willingness to support and cover other managers when needed
* Commitment to equality, diversity and inclusion
* Ability to follow SettleParadigm policies and procedures
* Willingness to work towards professional development through the Chartered Institute of Housing
* Ability to take part in the manager out‑of‑hours standby scheme if required
* Experience in a housing or property related environment
Nice to Haves
* A strong commitment to great customer service
* Experience in social housing/local authority
Benefits
* £49,636 salary + excellent benefits
* 25 days holiday, increasing with service, plus Christmas closure and buy‑out options
* Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
* Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
* Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
* Life cover and income protection
* Flexible working – hybrid options, modern offices, free parking & EV charging
* Mental Health First Aiders available to support
* Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
* Funded training, qualifications & apprenticeships
* 3 paid volunteering days in the local communities
* Peer‑recognition rewards platform
* Paid professional subscription (one per year)
We encourage applications from people who identify as disabled, neurodiverse, members of the LGBTQ+ community, and from underrepresented groups. Equal opportunities are available and we are committed to providing reasonable adjustments during recruitment.
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