Join to apply for the Quality Systems Co-ordinator role at FreeSpirits.
Missions and Responsibilities
* Support and maintain the implementation of quality and hygiene management systems.
* Reduce production of non-quality products through effective implementation of quality standards and procedures.
* Manage customer relationships through effective complaints handling and problem resolution.
General Activities
* Uphold quality standards and procedures in line with current accreditations.
* Review existing procedures regularly to ensure compliance with current guidelines.
* Test products to ensure they meet customer quality criteria.
* Collaborate with customers, suppliers, and internal stakeholders to ensure alignment on quality standards throughout the supply chain.
* Lead customer-driven activities and complaint resolution.
Specific Activities
* Create and distribute company quality standards as required by relevant accreditations.
* Monitor, review, and enforce policies and procedures to achieve quality assurance objectives.
* Train and motivate employees to meet quality standards.
* Develop quality assurance plans by managing production risks and implementing monitoring procedures.
* Validate quality processes by establishing product specifications and measuring performance.
* Maintain and improve product quality and compliance through audits (ISO, BRC, etc.).
* Prepare quality documentation and reports by analyzing data and trends.
Professional Skills and Language
* English proficiency: Level 2 (Very good command)
* IT and productivity software (e.g., Word, Excel, PowerPoint): Level 3
* Creating work instructions, SOPs, and quality documents: Level 3
* Problem solving and complaint resolution: Level 2
* ISO 9001 & BRC audit familiarity: Level 2
Behavioral Competencies
* Communication: Level 2
* Teamwork: Level 3
* Results-oriented: Level 3
* Training and coaching: Level 2
* Research and analytical skills
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Manufacturing
* Industries: Manufacturing
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