Murray Recruitment are recruiting a Customer Service Advisor (German Speaking) for our client based in Lanarkshire. Role Overview: This is an exciting opportunity to join a dynamic customer service team where you will play a key role in providing exceptional service to customers across various communication channels. The successful candidate will thrive in a fast-paced environment, ensuring every customer receives a 5-star experience while supporting the wider sales and technical teams. Key Responsibilities: Handle customer enquiries via inbound calls, emails, live chat, and web, ensuring each interaction is managed from start to finish with exceptional care. Communicate clearly with customers regarding orders, delivery updates, returns, and product issues. Process orders and quotations promptly via multiple channels, ensuring responses within the same working day. Manage product and technical enquiries, using effective questioning to understand needs and provide accurate recommendations. Follow up on payments and reminders, particularly for Continental Europe accounts. Liaise with internal teams, including technical departments and external sales, to meet customer needs. Identify opportunities to grow sales through cross-selling and upselling. Maintain accurate and up-to-date customer account records. Support future live chat and web-based service developments for Europe. Perform additional duties as required to uphold a high standard of service. Skills & Experience: Fluent in both German and English to business level, written and verbal. Strong commercial awareness and a passion for building customer rapport. Proven ability to deliver exceptional customer service. Excellent communication, organisation, and teamwork skills. Ability to multitask, prioritise, and maintain accuracy under pressure. Fast learner with strong IT literacy and written communication skills. Friendly, cooperative, and empathetic with a proactive, can-do attitude. Offering: Competitive salary of £DOE per annum. Participation in the Company’s Ex Gratia Profit Share Scheme after 12 months’ service. Healthcare Plan available after completion of 3-month probation. 25 days annual leave plus statutory holidays. Full-time hours: 7:30 am – 3:45 pm or 8:00 am – 4:15 pm, Monday to Friday. Hybrid working available after initial training (optional: 2 days remote).