Position: Area Field Sales Manager
Contract Type: Permanent – 37.5 hours
Location: Croydon
Shift: Mon - Fri
Join the UK’s premier parcel delivery company
What you’ll do:
Responsible for managing a team of Field Sales Executives to ensure team deliver against targets set for new business parcel volume, sales activity, profitability and product mix across their own region and in line with DHL eCommerce UK expectations and performance targets.
Key Role Responsibilities:
Team Leadership & Development
1. Set clear performance expectations & Provide guidance, and support to a team of Sales Executives whilst also contributing parcel volume via there own target with the autonomy to balance their own target through over achievement of team members
2. Lead by example, demonstrating a strong work ethic and commitment to success
3. Regularly evaluate teams performance through weekly pipeline management to ensure 8 weekly growth targets are achieved.
4. Maintain an in depth knowledge of customer platforms/APl solutions and train team in the relevant features of these systems.
Driving Strategy
5. Drive Strategic direction aligning with overall Commercial Strategy.
6. Responsible for communicating new initiatives that help to deliver improved customer margin eg: GPI and margin improvements.
Customer Engagement
7. Resolve escalated customer issues or ensure the correct escalation channel is used.
8. Regularly attend client meetings with each team member. Use these opportunities to provide coaching & feedback and help close the business.
Business Development, Maintenance & Growth
9. Ensure that all team targets are met or exceeded.
10. To ensure the team are winning new business to the required KPIs as set by the company.
11. Ensure customers adhere to agreed volume levels and take a proactive approach to monitor.
12. Ensure new business that is implemented are trading to 80%+ of their profile for Volume, Revenue and Parcel mix.
13. Regularly attend Sales/ Ops meeting.
Performance Evaluation & Reporting
14. Provide regular performance & activity reports for line manager.
15. Ensure team are regularly logging and updating all customer activity within our Salesforce CRM system & Pipeline document including customer call, visits & opportunities.
16. Ensure all team members keep on top of accuracy of pipeline to provide weekly updates to your line manager.
17. Provide timely and accurate customer revenue and volume forecasts.
Collaboration
18. Oversee handovers from SEs to FAMS to ensure accounts transition seamlessley mitigating any risks to the client prior to handover.
19. Maintain strong collaboration & coordination with all departments with DHL eCommerce UK.
20. Maintain a liaison with operational management and customer services departments with regard to customer service issues. Ensure at risk accounts brought on by any team member are raised in the appropriate escalation channel.
21. Participate as required at training courses, sales assessment days and regional team meetings.
What We Can Offer You:
We’re proud to offer a workplace where everyone can thrive. Here’s what you can expect:
22. Annual Leave: At least 33 days of annual leave (including Bank Holidays).
23. Career Progression
24. Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.
What We’re Looking For:
25. Minimum of 5 years in a Sales role preferred people management experience
26. Strong presentation skills
27. Ability to work under pressure, identify and achieve set deadlines
28. Analytical in the pre-processing of data
29. Experience in a similar role, specifically regarding to account management and new business sales
30. Experience of working within the parcel delivery sector is a distinct advantage
At Evri Premium, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri Premium is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We’re excited for the future. Let’s deliver it together.