Closing Date 2025-07-03 Job Title: Trainer - Operational Control Centre Job Type: Permanent Hours: 37 Salary: Up to £35k depending on skills and experience Location: Durrington - Hybrid Working (3 Days Minimum in the Durrington Office per week, with some night shift working as part of operational waste coach role). Key Purpose The Operational Control Centre Trainer is responsible for developing and delivering industry leading training across the water and wastewater spheres of Southern Water's Control function. This is undertaken by reviewing current training needs or future business solutions and developing comprehensive packages that set Southern Water's employees up for success. The trainer will utilise the Microsoft office suite to develop and deliver industry leading training to build competency in a variety of courses and applications. They are expected to maintain the content of these courses and future proof them with regards to business needs. The standard delivery of these programs is a mixture of face-to-face in the Durrington Head Office and virtual learning where applicable. The team are working alongside and with the guidance of our industry accreditors to ensure we meet the compliance and deliver schemes such as the Energy Utilities Skills Register's Licence 2 Control scheme which launched in 2023, and Southern Water is the first in the utilities industry to have created and be delivering this for both Water and Wastewater. The role requires a confident individual who can deliver regularly to a variety of new cohorts. Has a level of emotional intelligence and understands and can adapt to different learning styles. This could be representative of a new starter or someone who has been with the business for many years. As part of the induction programme, they will be the face of Southern Water and expected to demonstrate the behaviours and values of the business. Accountabilities Estimated Time Spent · Deployment and Delivery of Training to the business needs - 65% · Development of Training relevant to the business needs and changes -10% · Liaise with Line Managers and Coaches to deliver assessments focused on the training topics -10% · Co-ordinate and administrate logistics for training programmes and events - 5% · Handle enquiries regarding to training and development, escalating as needed -5% · Undertake assessments as identified in the training programmes -2.5% · Liaise with regulators to ensure compliance to standards is maintained - 2.5% Competencies Strong Communication skills with the abilities to adapt to communication challenges. Emotional Intelligence. Understanding of different learning styles and the ability to adapt to the learners needs. Able to work on their own initiative to deliver training solutions. Understand how to train to a group and on a one-to-one basis where required. Ability to engage with a variety of stakeholders at different levels of the business Strong time management and prioritisation skills. Affable approach. Knowledge: Technical (Essential) Understanding of Learning Styles Understanding of Learning Needs Analysis Effective & Adaptable Communication Technical (Desirable) Effective Coaching Effective Assessment Delivery Qualifications: Essential Relevant Level 3 or equivalent qualification. E.g. AET, Business Coaching Desirable PGCE or Other Teaching Qualification Assessor Award Skills & Experience: Essential Effective Verbal & Written Communication Organisational Skills Presentation Skills Training / Coaching Material Creation Training / Coaching Delivery Teaching in a Transferable Setting Desirable Stakeholder Engagement Project Management / Delivery Internal / External Auditing Industry Knowledge & Understanding Interested? Why not apply? Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role? Privacy Statement: Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your manager is aware of your application.