Delivery Station Customer Service Associate, Delivery Station Liaison
Job ID: 2952429 | Amazon Japan G.K. - A43
Overview
Amazonのミッションは、地球上で最もお客様を大切にする企業になることです。お客様の期待を超えるロジスティクス、商品、サービスを拡大し、業界最高のカスタマーサポートを提供します。
At Amazon, our mission is to be Earth’s most customer‑centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best‑in‑class customer support as we expand our logistics products and services.
Location
岡山県岡山市デリバリーステーション (Okayama, Okayama, Delivery Station)
Key Responsibilities (Japanese)
* 電話やEメールに加えて、直接お客様とコミュニケーションをとること
* お客様に共感し、お客様のニーズを最優先させること
* 企業の価値観を守り、どんなお客様も尊重すること
* 問題を解決し、お客様の期待値を適切なレベルに設定すること
* お客様が提示する問題を明確に理解し、適切に対応すること
* お客様の問題に対し、文法的に正しく、簡潔かつ正確な文書による回答を持続的に作成すること
* お客様へ適切な対応を保証するため、論理的かつ優れた判断力をもって問題にアプローチすること
* お客様に代わって素早く、効果的な意思決定を行うこと
* フルタイムのシフト制勤務ができること（午前9時から21時の間で1日8時間/週40時間）
Key Responsibilities (English)
* Communicating with customers directly in‑person, in addition to communicating via phone and email
* Empathizing with and prioritizing customer needs
* Upholding company values and respecting every customer
* Resolving issues and setting appropriate expectations with customers
* Clearly understanding and responding appropriately to the issues that customers present
* Consistently composing grammatically correct, concise, and accurate written responses to customer issues
* Approaching problems logically and with good judgment to ensure the appropriate customer outcome
* Making quick and effective decisions on behalf of the customer
* Working in Full‑time shift schedule (9:00am to 21:00, 8 hour/day, 40 hour/week)
Tasks
* Carry, lift, push and pull up to 49 pounds (22.2kg)
* Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
* Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
Basic Qualifications
* 4年制大学の学士号または同等の社会経験
* 会話、読み書きを含めた日本語と英語のコミュニケーションスキル
* パフォーマンスメトリクスの読解およびそれを発展させた重要業績評価指標（KPI）の向上測定経験
* 全国的に知られている消費者ブランドの商品化・ブランドアンバサダーチームでの勤務経験
* Bachelor Degree or equivalent work‑related experience
* Proficiency in verbal and written communication skills for Japanese and English language required for the position
* Experience in understanding performance metrics and developing them to measure progress against key performance indicators
* Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Preferred Qualifications
* Our inclusive culture empowers Amazonians to deliver the best results for our customers.
* If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
* If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About the Team
Amazonのカスタマーサービスチームは、プロセス改善、カスタマーエクスペリエンス、データ分析、顧客保持に関わる機会があります。チームは常にAmazonのカスタマーサービスをさらに良くする方法を追求し、優れた人材を求めています。
Our mission is to be Earth’s most customer‑centric company, and few departments have as direct an impact on that mission as our Customer Service team. We’re an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can and support self‑service channels to offer expert insights into customers’ most complex issues.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr