* UK market leading technical debt collections & enforcement group
* No. 1 in Road User Charging: Highways England, Transport for London
* 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
* 150+ Local Authority clients
* People and technology centric business
* Advanced unique business operating software platform
Job Description
* Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures
* Assist in the case management of vulnerable customers
* Handle welfare related incoming and outgoing calls
* Assist in affordability assessments for potentially vulnerable and vulnerable customers
* Assist in the monitoring and managing of customers referred to external debt advice agencies
* Any other ad hoc tasks that may be required
Qualifications
* Excellent verbal and written communication skills
* Self-motivated with the ability to work under pressure and in difficult situations. ▪ An eye for detail and the ability to spot trends
* Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel
Additional Information
Position: Welfare Assistant
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