About Us At Regent Seven Seas Cruises we believe travel is not a reason to compromise and with The World’s Most Luxurious Fleet of 6 (six) ships you will be joining the Guest Services department for one of the leading luxury cruise lines in the world and will be part of a S&P 500 listed company. As an employer, we offer all the support and development our employees need to grow their skills and expertise as well as several benefits, ranging from private medical to highly discounted cruise holidays. We foster a culture of collaboration & contribution and are therefore looking for a colleague with passion and drive to continually learn and develop and contribute to our high performing Guest Services team service the UK/EMEA region.
Our Guest Services Team
We are a team of hardworking, fun-loving individuals who share a passion for luxury travel in the cruise sector. We aim to deliver exceptional customer service when making/servicing all aspects of our guests’ reservations for the UK/EMEA region. making & servicing cruise bookings, with related air & land elements; ensuring that all telephone and email enquiries are dealt with in a timely & professional manner to the high standard as demanded by the luxury client. In addition, we provide support to our Sales & Marketing teams supporting them at Consumer events and Trade shows.
Are you a person with a desire to work for a brand that delivers unrivalled luxury travel experiences? Do you have an eye for detail and enjoy the thrill of a fast-paced variety packed role in the ever-changing landscape of the travel industry? If you think this sounds like an exciting opportunity for you – let’s have a chat.
Trade Partners – Travel Agents and Tour Operators
Internal Departments – Sales & Marketing, Guest Relations, Finance, US office, Ships
o Ensure accurate pricing / promotions are offered
§ Visa & Health advice / Insurance referrals
· Collect guest’s data during calls
o Liaise with US Office, where required
§ Revenue Management; Inventory; Additional ad-hoc duties:
Assist Sales Department with ship visits
Various locations (midweek & weekend – usually 1 to 2 per year)
Flexibility to work weekend shifts, including hours outside regular business hours based on business requirement
Computer literate
Working knowledge of MS Office applications, including Excel and Word
Salesforce knowledge, an advantage but not essential
Call Centre, Travel Agency or Tour Operator experience
Customer Service & Sales experience
Ideally at least 2-3 years’ Travel Experience in the luxury sector
Second language (ideally French, German, Spanish) not mandatory but advantageous
The position, although based in Southampton, is responsible for all reservations from the UK & EMEA region and therefore, where applicable, may be required to work covering European Hours & European holidays. UK holidays that fall on EU working days are normal working days for this position.
Mon-Fri: - 09h00 – 17h30
(Subject to alteration to cover European hours based on Shift Rotations – 37.Currently: Mon & Fri- Home Based / Tue; Thu - Office Based
Sat:- 09h00 – 15h00 (on Rota, average 1 to 2 a month)
Currently: Home Based