Are you a customer‑focused, highly organised communicator who thrives in a busy environment? We are seeking an Admin Support Officer to join our Professional Standards Directorate at Nottinghamshire Police.
🚀 What you’ll do
In this important frontline role, you will:
* Act as a first point of contact for members of the public wishing to make complaints or raise dissatisfaction, ensuring concerns are recorded accurately and handled sensitively.
* Manage early engagement with complainants, using strong communication and conflict‑resolution skills to fully understand and scope issues.
* Research and resolve appropriate matters outside Schedule 3 by examining multiple police systems such as Centurion, Niche, PNC, SAFE and NICE.
* Identify proportional resolutions, assess risk using the THRIVE approach, and record clear rationales for decisions.
* Maintain accurate, confidential case records on the Centurion database, ensuring data integrity and compliance with legislation.
* Capture organisational learning arising from complaints and share insights to support improvement.
* Provide polite, helpful telephone support to callers and assist colleagues, including demonstrating processes to new staff.
You’ll be a great fit if you have:
* Experience delivering excellent customer service in a busy environment.
* Strong communication and interpersonal skills, including the ability to adapt your style and handle sensitive conversations.
* Confidence using various computer systems, including Microsoft Word, Outlook and databases.
* The ability to work with discretion, confidentiality and sound judgement.
* Strong organisational skills and the ability to manage an active caseload to deadlines.
* Experience dealing with difficult or confrontational situations professionally.
* A good general education (GCSE or equivalent) and willingness to develop knowledge of IOPC guidance and relevant legislation.
* 24 days of annual leave plus bank holidays
* A local government pension scheme
* On‑site facilities including a gym and a canteen
* Cycle to work scheme
* Vehicle salary sacrifice scheme
* Eligibility for a Blue Light Card
For further information, please view the job description on our vacancy page by clicking Apply now.
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