Focus: Fashion E‑Commerce, Retail Stores, Bonded Warehouse & Returns
Department: Logistics / Supply Chain
Reports to: Head of Logistics
Role Overview
Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows. This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards.
Outbound Logistics – E‑Commerce & Retail (Primary Focus)
* Coordinate daily outbound shipments across e‑commerce and retail store replenishment.
* Ensure on‑time, accurate dispatch in line with SLAs and brand standards.
* Work closely with warehouse and 3PL partners to manage cut‑offs and peak volumes.
* Support launches, campaigns, and store opening outbound requirements.
Express Carrier & Last‑Mile Delivery Management
* Manage day‑to‑day operations with express parcel carriers (DHL, DPD, UPS, …).
* Monitor delivery performance, transit times, and exceptions.
* Resolve delivery issues in collaboration with Customer Service.
* Support freight invoice validation and carrier performance reviews.
Bonded Warehouse Operations & Customs Compliance
* Coordinate bonded warehouse stock movements in compliance with HMRC regulations.
* Maintain accurate duty‑unpaid and duty‑paid inventory records.
* Liaise with customs brokers, freight forwarders, and warehouse teams.
* Support audits, reconciliations, and documentation accuracy.
Inbound Logistics (Ad Hoc Support)
* Track inbound supplier and production shipments.
* Support customs clearance and delivery scheduling.
* Ensure inbound stock availability for launches and retail needs.
Return Logistics & Reverse Supply Chain
* Coordinate e‑commerce and retail store returns with carriers and warehouses.
* Ensure timely processing, grading, and restocking of returned stock.
* Support compliant handling of international and bonded returns.
* Monitor return volumes, turnaround times, and cost impacts.
* Work closely with Customer Service to resolve return‑related issues.
Retail Store Network Support
* Support logistics for new store openings, refits, and VM rollouts.
* Coordinate replenishment and ad hoc shipments to stores.
* Support store‑to‑store and store‑to‑warehouse transfers.
Skills & Competencies
* Strong understanding of fashion e‑commerce logistics and fast‑turn, high‑SKU environments.
* Experience managing express parcel and courier services.
* Knowledge of bonded warehouse operations and customs compliance (highly desirable).
* Strong organisational skills with attention to detail.
* Confident using WMS/TMS systems, carrier portals, and Excel.
* Proactive problem‑solver with the ability to work calmly under pressure.
* Clear communication skills with internal teams, carriers, and external partners.
Experience & Qualifications
* 4+ years’ experience in logistics, supply chain, or operations (fashion, e‑commerce, or retail preferred).
* Experience in outbound logistics and last‑mile delivery management.
* Exposure to bonded or customs‑controlled warehousing is a strong advantage.
* Familiarity with inbound and return flows within an e‑commerce or retail environment.
* Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential.
Personal Attributes
* Highly organised, detail‑focused, and reliable.
* Hands‑on, proactive, and solution‑oriented.
* Thrives in a scale‑up environment with evolving processes.
* Strong sense of ownership and accountability.
* Interest in fashion, retail, and delivering great customer experience.
Benefits
* 50% Employee Discount
* 24 days holiday per year (plus bank holidays)
* A paid day off on your birthday
* A paid moving day per year
* Hybrid Working Arrangements - 1 day per week WFH after 6 month probation
* Pension Scheme
* Bonus Scheme
* Employee Assistance Programme for you and your family
* £500 employee referral bonus scheme
* Local Business Discounts (cafés, fitness, beauty etc)
* North‑West London office location directly located next to good transport links
* Casual office dress code (your style of dress is up to you, wear what you feel best in)
* Fully‑stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
* Regular Office Social Events (e.g. payday socials)
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