Our client is seeking an organised and customer-focused Account Manager to support and manage key commercial marine accounts within a successful and growing business.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and building strong client relationships in a fast-paced B2B environment. The role is service-focused rather than sales-focused, working closely alongside a dedicated sales team to ensure customers receive a first-class experience at every stage.
The company offers excellent training, long-term career opportunities, and the chance to work within a well-established and highly respected organisation.
The Role
As an Account Manager, you will be responsible for the day-to-day management of key customer accounts and will act as the main point of contact for customer queries, orders, and account support.
This is a busy and varied role where attention to detail, communication skills, and relationship management are essential.
Key Responsibilities
* Delivering a high level of customer service to key commercial accounts
* Responding to customer queries and providing timely updates
* Assisting with order processing and tracking existing orders
* Working closely with internal departments to ensure service level agreements are achieved
* Conducting order book reviews with key clients
* Supporting the sales team with onboarding new customers
* Building strong relationships with customers to understand their business needs
* Managing customer expectations and resolving issues effectively
* Maintaining accurate account and order records
The Ideal Candidate
The successful candidate will be a strong communicator with excellent organisational skills and a proactive approach to customer management.
Previous B2B account management experience would be advantageous, although candidates from other customer-focused or administrative backgrounds will also be considered.
Skills & Experience Required
* Excellent verbal and written communication skills
* Strong customer service and relationship-building abilities
* High attention to detail and accuracy
* Good organisational and time management skills
* Ability to work within a process-driven environment
* Proactive and commercially aware approach
* Strong problem-solving skills
* Keen willingness to learn and develop
* Ability to work collaboratively with internal teams
Full product and systems training will be provided, and the company is open to candidates with varying levels of experience.
Additional Information
* Permanent, full-time opportunity
* International and highly successful business
* Excellent training and development opportunities
* Career progression available
* Free parking provided