Product Owner – Customer
Fred. Olsen Cruise Lines is a family‑run business offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world‑class service with a personal touch.
About the role
This permanent, full‑time role (35 hours per week, Monday‑Friday) is based in Ipswich Head Office. The Product Owner will lead the vision, strategy and delivery of our Customer technology products, including CRM, Contact Centre and Customer Insight platforms, to support marketing, sales and customer operations.
Responsibilities
* Develop and communicate a clear product vision and roadmap that supports business goals and delivers exceptional guest experience.
* Align customer system strategies with wider organisational roadmaps and priorities.
* Own and manage the Customer roadmap, capturing relevant information to size and cost roadmap initiatives.
* Maintain a prioritised product backlog to ensure development focus is driven by business value.
* Collaborate with stakeholders to gather detailed business requirements.
* Ensure all development items are clear, actionable and deliver intended outcomes.
* Work closely with internal and external development teams to ensure requirements are fully understood and implemented correctly.
* Manage the acceptance of user stories and epics, ensuring they meet agreed business and customer outcomes.
* Oversee validation and testing to ensure product features meet business acceptance criteria.
Qualifications
* Proven experience as a Product Owner or similar role, ideally focused on Customer platforms.
* Strong understanding of CRM platforms, call centre technology and customer insight systems.
* Experience working in Agile environments and product‑oriented delivery models.
* Strong understanding of customer needs, with a passion for delivering exceptional customer experience within the Travel or Cruise sector.
* Demonstrated leadership qualities, with the ability to motivate and guide teams.
Benefits
* BUPA medical coverage.
* Life Assurance.
* Enhanced maternity and paternity pay.
* Discounted holidays and cruises.
* Retail discounts and cash‑back incentives through the MyBenefits scheme.
Our Values
* We are caring – “We trust and care for each other, our guests and our environment.”
* We are positive – “We live and share a positive attitude.”
* We are real – “We are always ourselves and respect others.”
* We are a team – “We are more than a team; we are a family.”
EEO Statement
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Locations
* Ipswich, England, United Kingdom (Head Office)
* Colchester, England, United Kingdom
* Bury St Edmunds, England, United Kingdom
* Felixstowe, England, United Kingdom
* Tan Office, England, United Kingdom
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