Overview
Working Hours: Full time 37.5 hours per week - Monday to Friday.
We're uniting two powerhouse brands to create the UK's largest mobile network, building a best in class experience for coverage, connectivity and reliability. This is a rare moment of genuine industry transformation, where you can feel the scale of change and help shape something bigger than any one organisation. Together, we’re not just forming a new company – we’re creating a culture, a legacy and a future that sets new standards for both customers and colleagues.
In this role, you’ll be a driving force behind innovation in our end‑to‑end Collections strategy, championing digitalisation and advanced agentic capabilities to deliver smarter recoveries and outstanding customer outcomes.
Responsibilities
* Lead strategic partner engagement and run rigorous proof of concept initiatives to identify the solutions that will define our next generation of Collections.
* Lead market scanning to identify emerging digital, AI‑enabled and agentic collections solutions, drawing insight from fintech innovators and global credit leaders.
* Evaluate potential partners end‑to‑end – from capability and compliance to commercial value – and support robust negotiations that secure the best outcomes for the organisation.
* Champion the digital transformation of Collections by embedding advanced technologies, self‑service journeys and intelligent decisioning across the lifecycle.
* Guide cross‑functional delivery with IT, product, supply chain and operations to ensure seamless integration, scalability and operational readiness.
* Design and run proof of concept initiatives using champion/challenger testing to validate performance, compliance and alignment to strategic goals.
* Define success measures and build business cases, performance dashboards and reporting to track recovery, cost, customer and regulatory outcomes.
* Maintain strong governance and regulatory oversight, embedding customer fairness and responsible innovation into every solution and partnership.
* Use data and market intelligence to generate actionable insights, optimise strategies and present clear recommendations to senior leadership and programme teams.
Qualifications
* Strong experience in digital collections, AI‑driven optimisation or working with fintech and technology partners.
* Proven ability to design, run and evaluate POCs and structured testing frameworks.
* Solid technical understanding of digital customer journeys, data‑driven decisioning and modern collections technologies.
* Confident in navigating governance, risk and compliance requirements with a focus on customer fairness.
* Skilled stakeholder manager, able to influence cross‑functional teams and senior leaders.
* Comfortable translating insight, performance data and solution design into clear recommendations and action.
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