At RBH, every member of our
team plays a part in delivering exceptional service to our guests,
our owners and our
colleagues.
We take pride in our values and strive to:
·
Act with Integrity
·
Deliver
Excellence
·
Have the Ambition
to continuously improve, and
·
Show
that we Care
Key Responsibilities – Meetings & Events
Manager, Aloft Liverpool
Operational Excellence
* Oversee the management and audit of
Function Tracker ensuring all event details are accurately entered and
function sheets are clear and comprehensive as well as Opera for billing
elements.
* Cross assistance within reservations for
blocks and transient where needed to support the office function.
* Maintain an effective filing system
and Opera processes to ensure smooth operations and data integrity.
* Coordinate with the Hotel
Reservations team to manage group bedroom blocks for events.
* Liaise with the Operations Manager
and Head Chef to communicate event requirements and last-minute
changes.
* Ensure all daily Meetings &
Events revenue is accurately captured and charged.
Client Experience & Event Delivery
* Manage the full client journey from
enquiry to post-event follow-up, ensuring a seamless and professional
experience.
* Conduct and
manage show-rounds for prospective clients.
* Ensure all customer requests and
enquiries are handled efficiently and professionally.
* Carry out post-event
follow-ups and aftersales calls to gather feedback and secure repeat
business.
Team Leadership & Collaboration
* Lead and engage with the operations team
and sales office team to create commercial culture, ensuring high
performance and proactive client engagement.
* Host and support the weekly
operations meeting, reviewing all upcoming events with relevant
departments.
* Collaborate with cross-functional
teams to support operational delivery and revenue growth.
Sales & Revenue Management
* Monitor and follow up on all enquiries to
maximise conversion and client satisfaction.
* Execute proactive telesales and
outreach to drive new business and meet revenue targets.
* Support the delivery of monthly
revenue budgets and forecasts.
* Support GM and sales team in budgeting
process, weekly forecasts.
* Increase the share and profitability of
existing accounts while securing new business across key market segments.
Marketing & Business Development
* Represent Aloft Liverpool at trade
shows, exhibitions, and agency visits to promote the Meetings &
Events offering.
* Collaborate with the remote sales
team to drive agency relationships and new business.
* Work with marketing teams to develop and
execute targeted campaigns for Meetings & Events.
* Develop and manage marketing metrics
and analytics to measure campaign effectiveness and identify areas
for improvement.
Reporting & Strategy
* Produce and analyse daily, weekly,
monthly, and quarterly reports to track performance and identify
opportunities.
* Stay informed on industry trends and
competitor activity to maintain a competitive edge.
* Devise and deliver training
strategies to engage hotel team members in identifying and converting
sales leads.
* Be integral in the budget process and
responsible for delivery and execution of your department
* Attend HOD meetings and commercial reviews
to reflect and report on your business.
Experience
· The employee should be a positive,
pro-active, outgoing and energetic individual with a “can do” attitude
· They must have a proven track record in
converting Wedding, Conference and Event enquires to confirmed sales.
· A minimum of 3 years’ experience in,
Conference and Events or Sales Management role is required.
· An in-depth knowledge of Opera PMS and M&E
CRM is essential.
· The candidate must have strong
organisational and communication skills with a pride in the attention to detail
they take in their work.
· We are looking for highly motivated person
with good business acumen and an eye for an opportunity and detail
Profit
•
Prepare
and manage departmental budgets.
•
Develop
and execute sales strategies to drive revenue.
•
Pro-actively
pursue all practices in-line with company environmental and energy saving
initiatives.