We're now looking for a Technical Operations & Infrastructure Project Manager to lead complex, high‑impact projects—from network upgrades and data centre migrations to physical installations and site operations. This is a hands‑on role, working directly with delivery teams, technical experts, and stakeholders to ensure scalable, resilient solutions are delivered on time and within budget.
You’ll be part of a collaborative Service & Infrastructure function, reporting to the Head of Technical Operations, and will be actively involved in delivery‑often on‑site‑to provide leadership, escalation support, and ensure service, support, and maintenance are always considered.
Key Responsibilities
* Project Leadership
Lead multiple infrastructure and technical operations projects across the UK and Europe.
Own delivery across time, scope, and budget, with a strong on‑site presence during project activities to provide real‑time leadership and escalation support.
Ensure service strategy, support, and maintenance are embedded throughout the project lifecycle.
* Customer & Stakeholder Engagement
Collaborate with internal and external stakeholders to gather and document detailed technical requirements.
Identify integrations, dependencies, and assumptions early to support smooth delivery.
* Planning & Documentation
o Technical Scope Documents
o Project Plans with milestones and ownership
o Live Activity Trackers (task status, dependencies, resource assignments)
o Weekly Checkpoint Schedules (agendas and outcomes)
o Resource Allocation Plans
o Risk & Issue Logs with mitigation strategies
o Change Control Processes
o Contingency & Time Estimation: Build contingency into project planning to manage uncertainty and risk; Ensure time estimates are realistic and account for BAU responsibilities and competing priorities of project item owners.
* Service Alignment
Collaborate with service teams to ensure seamless handover and operational readiness.
Ensure long‑term support and maintenance considerations are factored into all technical solutions.
* Budget Management
Manage CapEx and OpEx budgets with accurate forecasting, tracking, and reporting.
Align financial planning with project milestones and resource needs.
* Portfolio Support
Align project outcomes with broader business objectives.
Support prioritisation, resource balancing, and portfolio‑level reporting.
* Technical Delivery
Coordinate infrastructure and networking deployments across Europe.
Work directly with delivery teams to ensure successful implementation.
Hands‑on experience with Cisco technologies is essential.
* Communication & Reporting
Provide weekly progress updates to stakeholders.
Lead regular checkpoint calls with internal and external teams.
Escalate risks and issues with actionable solutions.
* Team Collaboration
Work side‑by‑side with technical teams to ensure clarity and alignment.
Foster a culture of accountability, positivity, and continuous improvement.
* Travel
Regular travel across the UK and Europe is required.
On‑site presence during key project activities is expected to ensure ownership, support, and escalation management.
* Qualifications
o Proven experience managing infrastructure and technical operations projects (e.g., networks, data centres, physical tech rollouts)
o Strong understanding of IT infrastructure, project methodologies (e.g., PRINCE2, PMP), and frameworks like ITIL
o Hands‑on experience with Cisco technologies and European networking deployments
o Excellent communication and stakeholder management skills
o Strong technical acumen – able to understand and challenge technical designs
o Highly detail‑oriented and methodical in planning and delivery
o Comfortable working at both strategic and tactical levels
o Skilled in producing and maintaining high‑quality project artefacts
o Ability to manage multiple priorities and adapt to changing demands
o Resilient, proactive, and patient in problem‑solving
o Experience in field‑based or hybrid working environments
o Proficient with collaboration tools: MS Project, Jira, Confluence, SharePoint
o Bonus: PMP, PRINCE2 certification and a degree in Computer Science, Engineering, or related field
At Cox Automotive, we’re transforming how the automotive world does business. Behind our powerful digital platforms and connected products is the Product & Technology Group (CAPTG)—a dynamic, collaborative team delivering world‑class technology solutions across the UK and Europe.
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