Belmont Recruitment are currently looking for a Housing Complaints Officer to join Ashfield Council on an initial 3-6 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.
Main Responsibilities
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Collate, review, and analyse information relating to expressions of dissatisfaction and formal complaints.
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Acknowledge complaints in writing and support with drafting responses and investigation notes.
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Ensure all complaints are managed in accordance with the Housing Ombudsman Service’s Complaint Handling Code and council policy.
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Support the preparation of complaint information for submission to the Housing Ombudsman Service.
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Maintain accurate and up-to-date records of all complaint cases.
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Contribute to the implementation of learning outcomes, recommendations, and orders resulting from complaints and Ombudsman determinations.
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Work collaboratively with housing teams to identify service improvements and share best practice.
You’ll bring:
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Experience of handling complaints within a social housing or local authority setting.
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Awareness or understanding of the Housing Ombudsman Service’s Complaint Handling Code (desirable).
Please apply with an up to date CV ASAP if this role would be of interest to you